NewswireToday - /newswire/ -
Orlando, FL, United States, 2011/02/14 - 4PSA, announced the availability of a new online presence, as well as of back-end automation and global branding solutions that emphasize both the company culture and the marketing strategy.
4PSA, the developer of multiple software solutions for cloud computing, best known for its leading edge VoipNow Cloud Computing Unified Communications solution, has announced today the availability of a new online presence, as well as of back-end automation and global branding solutions that emphasize both the company culture and the marketing strategy.
The two dominant colors of the 4PSA brand are now green and orange and they reflect 4PSA’s vibrant energy and commitment to the core values of life. The company translates these concepts in its innovative software products that optimize the use of vital resources through cloud computing and allow people to stay in touch and collaborate with the help of Unified Communications.
The company website available at 4psa.com has been redesigned, optimized, and simplified. Visitors can now locate information even more easily, while customers can log in to powerful portals that allow them to manage their business and technical relationship with 4PSA. The website is also leveraging the automation technologies developed by the company to provide customers with an enhanced experience.
"Thanks to our latest back-end development, we have streamlined and optimized many internal flows and resources that normally required human intervention or monitoring. While it might not be obvious, one the most important things we wanted to improve is customers’ ability to locate the information relevant to their business. Usually, this issue is not covered by software automation products because they gather most of their intelligence from the provider’s perspective. We believe that focusing on the customer is critical for business success, " stated Bogdan Carstoiu, 4PSA’s CEO.
The new management portals available for 4PSA customers and partners are called Business Zone and Support Zone. "One of the most important things we’ve learned while studying our customers’ behavior is that business people have different requirements than technical people and what’s obvious for them might not be so obvious for the others and vice versa. That’s why we have designed a portal where business people can manage software licensing, billing information, orders, invoices, provisioning etc. and another portal where technical people can get in touch with our support engineers, access the Knowledge Base and technical documentation, review the history of the incidents they came across with us etc. These two portals are different in design and flow." Mr. Carstoiu added.
While the two portals, Business Zone and Support Zone, vary in form and concept, they can be managed from a single point by the customer representative. Together with the back-end systems, they will allow the company to launch new services in the months to come.
4PSA® (4psa.com) is a leading innovative software development company, specialized in applications that run on computer clouds. The company provides, under the 4PSA® brand, solutions that help service providers and enterprises better manage their IT infrastructure, automate processes, and deliver improved communication services.
The 4PSA flagship solution is VoipNow® Platform, a suite of software applications designed to accelerate Unified Communications adoption by businesses and end-users. The products are built around cloud computing and provide unrivaled performance with the most comprehensive features, massive scalability, and the ultimate in automation. 4PSA’s success is based on excellence, innovation, and customer-driven processes. The company's business processes are supported by the ISO 9001:2008 Quality Management System certified by TÜV CERT.