Bomgar, the worldwide leader in secure, appliance-based remote support solutions, today announced the latest version of its software, Bomgar 10.6. Bomgar equips companies with enterprise-grade solutions for delivering secure and efficient remote support to virtually any computing device or platform. Bomgar version 10.6 includes enhanced capabilities specifically designed for enterprises, including the new Bomgar Atlas Technology, which improves scalability and manageability for global support operations.
With Bomgar Atlas Technology, enterprises can now configure and manage their global or large-scale remote support operations from one central location. Bomgar’s highly-scalable Atlas architecture allows customers to seamlessly extend support processes, configuration and team structures across multiple departments encompassing thousands of IT support agents. With its distributed and flexible structure, every remote support session is optimized for performance and load, and it’s simple for support organizations to increase capacity to meet business demand.
“Bomgar has greatly increased agent productivity at PlumChoice, and we’re excited about integrating the promising scalability enhancements of the new Bomgar Atlas Technology into our SAFElink™ service relationship management platform, ” said Fred King, Chief Operating Officer at PlumChoice. “Our number one priority is to provide world-class Technology Care Services for our partners’ customers—anytime, anywhere, and Bomgar enables us to do just that.”
Bomgar 10.6 also features enhanced manageability for unattended systems from a single interface via Bomgar’s acclaimed Jump Technology. Newly enhanced reporting capabilities make it easier to conduct sophisticated what-if analysis and drill down into support performance results. Other enhancements include appliance failover optimization for increased security and availability, and a new SSL certificate management interface that makes it easier to create, apply, manage and view SSL certificates used by the appliance.
“The Bomgar appliance has made a significant positive impact on my business, and I would recommend the solution to anyone based on my experience, ” said 10.6 beta customer Kenneth Logan of Changing Technologies.
“Our customers view remote support as increasingly critical to IT operations, and they’re expanding its use to additional departments and locations in order to facilitate collaboration, streamline processes and increase organizational efficiency, ” said Nathan McNeill, co-founder and VP of product strategy at Bomgar. “Bomgar 10.6 helps enterprises to not only gain management and performance efficiencies, but also reap the rewards of increased collaboration between departments and with external vendors.”
Additional capabilities introduced in Bomgar 10.6 include Headless Mac Support, Auditable Dashboard Monitoring and Appliance Network Statistics. For more information, please visit: bomgar.com/10.
PlumChoice (plumchoice.com) is reinventing the way technology care is provided to connected homes and small businesses. As the largest technology care provider in the industry, PlumChoice pioneered the remote technical services business in 2001, providing 24×7 online repair and assistance for digital devices through local industry-certified agents. With the addition of its patented SAFElink™ service relationship management platform, PlumChoice offers a fully integrated and highly secure solution for service providers and other business partners. PlumChoice’s services are delivered fully white labeled and in whatever way the customer needs. The PlumChoice platform packages a variety of technology services into one-time fixes or subscriber-based solutions. Covered devices include PCs and Macintosh™ computers, laptops and mobile phones, smartphones & tablets, TVs and home theater systems, routers and servers, security systems, consumer electronics, software, peripherals. We support technologies & devices from Apple (iPhone, iPad, etc), Dell, Microsoft, Google (Android phones and tablets) and other devices, visit the website, call 1-866-811-3321 or E: pr[.]plumchoice.com.
Bomgar (bomgar.com) is the worldwide leader in secure, appliance-based remote support solutions. The company’s award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Windows, Mac, Linux, BlackBerry, the iPhone, iPad and most versions of Windows Mobile, regardless of their location. More than 5,500 companies around the world have deployed Bomgar’s enterprise-class solutions to rapidly transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is privately-held with offices in Jackson, Atlanta, San Francisco, Washington D.C., Paris and London. In 2010, Bomgar was named one of the fastest-growing technology companies in America by Deloitte.