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Great Missenden, Buckinghamshire, United Kingdom, 2011/01/31 - SugarCRM announces a new integration with the IBM LotusLive collaboration suite. This announcement is the first in a series of offerings following SugarCRM joining the IBM Global Alliance Portfolio as a cloud solutions provider.
SugarCRM, a leading provider of customer relationship management (CRM) software, today announced a new integration with the IBM LotusLive collaboration suite. This announcement is the first in a series of offerings following SugarCRM joining the IBM Global Alliance Portfolio as a cloud solutions provider.
“The integration of LotusLive capabilities with SugarCRM provides a powerful set of tools for all of our users, ” said Larry Augustin, chief executive officer of SugarCRM. “Now, sales and support professionals can connect directly with prospects and customers in an instant, helping to provide higher service levels and shorter sales cycles.”
SugarCRM will demonstrate the integration with LotusLive from its booth at Lotusphere2011. Visit booth #537 to learn more about the integration and how SugarCRM and IBM users can benefit from the integration. In addition, SugarCRM will be hosting a reception on Tuesday, February 1 at 7:00 pm. ET at the Splash Terrace inside the Walt Disney World Swan Resort.
The LotusLive integration with Sugar provides sales, marketing and customer support professionals with a fully integrated user experience; all the power and flexibility of LotusLive File Sharing and Online Meetings is accessible within the Sugar application. Since LotusLive and Sugar are cloud-based solutions, no software installation is required.
The integration between SugarCRM and LotusLive enables Sugar users to:
• Manage meetings at the account, contact, opportunity and support case level;
• Access LotusLive directly from the Sugar Shortcut Bar;
• Launch web and audio meetings directly from the Sugar user interface;
• Attach notes and documents to a Sugar record, and share them with customers via LotusLive.
“The integration between LotusLive and SugarCRM is a no-brainer, ” said Clint Oram, co-founder and chief technology officer at SugarCRM. “The simple fact is that everyone working with customers today can benefit from simple, intuitive web-based tools to better connect and share information. Sugar and LotusLive together does just that.”
As a member of the Global Alliance Portfolio in the Cloud Solutions area, SugarCRM will work with IBM to provide integrated cloud solutions between SugarCRM and a number of IBM offerings.
The LotusLive integration is targeted to be generally available to all SugarCRM users later this spring.
SugarCRM (sugarcrm.com) makes CRM Simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than seven million times and currently serve over 600,000 end users in 80 languages. Over 6,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.