ConnectWise, the leading business management solution designed exclusively for IT service providers, VARs and MSPs, announced today it has substantially upgraded StreamLineIT. StreamlineIT, powered by ConnectWise, is a full version of ConnectWise that helps partners capture additional sales opportunities when faced with an internal IT staff. Now, in addition to market-leading technology, ConnectWise partners have a complete turn-key sales and marketing solution.
StreamLineIT enables true partnerships between IT service companies and their clients’ IT staff, and gives end users visibility into performance metrics and service levels. By aligning more closely with their client's IT departments, and giving them access to some of the same management tools, ConnectWise partners can further drive operational efficiencies and process improvements. StreamLineIT decreases response time to service issues, improves client retention and stickiness, creates additional revenue streams, and increases the sales funnel of potential clients. The turn-key solution now includes sales training videos, sales sheets and E: to kick off the partner’s marketing campaign.
Heartland Technology Solutions based in Harlan, IA has successfully deployed StreamLineIT in a diverse array of customer environments. “Using StreamLineIT provides numerous benefits to our clients’ IT professionals as well as value to the C-suite executives, and helps distinguish us as not just a vendor of technical services but a business partner, ” said Jane Cage, Heartland Technology Chief Operating Officer. “StreamLineIT, which now includes the sales and marketing toolkit, truly helps us support our clients' business objectives.”
“Our partners have had excellent results with StreamLineIT, and the addition of this remarkable, upgraded go-to-market toolkit will help them communicate its benefits and gain another competitive advantage, ” said Arnie Bellini, ConnectWise CEO. “StreamLineIT is yet another way ConnectWise partners are changing the way IT business is done."
StreamlineIT enables internal IT management to better monitor project progress and manage workloads to ensure maximum productivity. Features include:
• Service Board - Immediate insight into the scope and significance of open IT issues is provided to more effectively prioritize projects.
• Dispatch Portal - Resources are organized so that IT managers immediately see which staff members are fully, over- or under-utilized, helping maximize staff resources and monitor important project milestones.
• Reports - Detailed, key metrics of both employee and department performance validate the IT department’s contributions.
• Projects - Insight into strategic company initiatives allows IT managers to more effectively work to meet key deadlines and business objectives.
• Configurations - Visibility into fixed IT assets lets managers know exactly how systems are integrated, providing optimized utilization, functionality and performance.
Designed exclusively for the IT Channel, ConnectWise (connectwise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 49,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. According to the 2010 MSPmentor 100 list, more than half of the top 100 IT-based managed serviced providers worldwide use ConnectWise. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business operating system for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.