Verint® Systems, Inc. today announced that Frost Bank will implement its Impact 360® for Retail Financial Services™ solution. The bank will deploy the workforce management software specifically designed for retail bank branches to help optimize resource allocation to meet customer demand and provide a consistent, high-quality in-branch customer experience.
Frost Bank, a subsidiary of Cullen/Frost Bankers, Inc., is one of the largest commercial banks headquartered in the state of Texas, with total assets of $17.7 billion and more than 110 financial service centers statewide. Frost is dedicated to making banking easier for its customers, and as such has placed an emphasis on prioritizing service delivery and the customer experience. With the October 2010 purchase of Impact 360 for Retail Financial Services from Verint Witness Actionable Solutions®, the bank found a solution that could help it achieve its customer service goals, and manage resources and operations more efficiently.
Impact 360 will provide Frost with a holistic approach and solution set for managing its branch workforce. The solution provides robust functionality uniquely designed for banking environments, automating the ability to forecast customer volumes, create strategic plans for allocating resources, and empower branch leaders to produce optimal staff schedules.
“Frost Bank chose Verint’s Impact 360 solution for its intuitive, easy to use scheduler. Our financial center managers will benefit from producing schedules that more accurately match customer traffic in less time and effort,” explains Raquel Cardenas, senior vice president of consumer banking administration, Frost. “We are also looking forward to using the strategic planner to help us determine our optimal full-time/part-time/peak-time mix and for long-term budgeting and resource planning.”
“We are delighted to welcome Frost to the Verint family as it furthers its workforce optimization focus. Its selection of Verint underscores the growing number of financial service organizations that are turning to our Impact 360 solutions to help improve in-branch customer experiences, while effectively managing and maximizing internal resources both within and outside the branch,” adds Steve Weller, senior vice president, Americas, Verint Witness Actionable Solutions. “As a leading, global provider of branch and enterprise workforce optimization solutions, Verint is committed to delivering solutions that help organizations of all sizes maintain their competitive edge, manage operational costs, and advance their customer relationships.”
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization™ suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, text analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010 and our Quarterly Report on Form 10-Q for the quarter ended October 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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