PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Metropolis Technlogies, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

AgentWatch Debuts for Avaya IP Office Call Centers - Metropolis Technologies, a leading manufacturer of telemanagement software, announced the release of its AgentWatch call center management software for Avaya IP Office PBXs
AgentWatch Debuts for Avaya IP Office Call Centers

 

NewswireToday - /newswire/ - Fort Lauderdale, FL, United States, 2011/01/19 - Metropolis Technologies, a leading manufacturer of telemanagement software, announced the release of its AgentWatch call center management software for Avaya IP Office PBXs.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Metropolis Technologies, today announced the release of its AgentWatch call center management software for Avaya IP Office PBXs in single-site or multi-site environments. AgentWatch is available in three models and presents businesses with a top-down view of inbound and outbound call center activity using customizable web-based dashboards to provide supervisors with real-time views of hunt group queue levels, user-selectable statistics, service level meters and “right now” agent activity.

“Our business partners asked Metropolis to create a modern call center application for their SMB customers and we responded” said Marcela Umana, VP of Sales at Metropolis Technologies. She added “We invented an easy-to-understand user interface for AgentWatch and packed immense power behind it. The response from our partners has been exceptionally positive and we look forward to adapting their ongoing ideas into AgentWatch.”

AgentWatch’s components are 100% web-based and do not require agents or supervisors to install any desktop software. AgentWatch’s AgentLink module is an instant messaging tool to connect agents with other agents and supervisors. AgentWatch’s “C2G” (Cradle-to-Grave) tool provides supervisors with step-by-step details of the handling of each telephone call and is useful for training purposes as well as dispute resolution. For businesses that record agent telephone conversations, AgentWatch enables supervisors to search and playback any conversation and even email the recording. AgentWatch can also capture and archive all agent voicemails for playback or emailing at a later time. Call centers that utilize wallboards can display the names and photographs of current top performing agents as well as ticker tape messages received from AgentLink supervisors.

Headquartered in Fort Lauderdale, Florida, Metropolis Technologies, Inc. (metropolis.com) has been creating award-winning call accounting and telecommunications software applications, such as OfficeWatch for Business and the highly acclaimed ProfitWatch for hospitality industry, since 1993. Metropolis serves several thousand customers of all sizes across a variety of verticals that include hotels, resorts, casinos, call centers, healthcare organizations, law offices, school districts, universities, government agencies, military bases and corporations of all sizes. Metropolis maintains a consistent reputation of excellence by providing every customer with client service, 24/7 technical support and reliable solutions.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Written by / Agency / Source: Metropolis Technlogies, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom/Wireless/VoIP/IPTV articles,
CATCH Visitors via Your Competitors Announcements!


AgentWatch Debuts for Avaya IP Office Call Centers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Taj McClymont - Metropolis.com 
954-414-2900 tmcclymont[.]metropolis.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Metropolis Technlogies, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Telecom/Wireless/VoIP/IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Metropolis Technlogies, Inc. / Company Profile


Read Telecom/Wireless/VoIP/IPTV Most Recent Related Newswires:

Frost & Sullivan Honors Comcast’s Xfinity Home with Company of the Year Award
Qualcomm Introduces Support for Standardized Bluetooth Mesh Networking to Enable Exceptional Power Efficiency and Extended Coverage in IoT Devices
AVST Demonstrates Enterprise-Class UC Applications at Microsoft Inspire
Qualcomm, EE and Sony Mobile Showcase Europe’s First Commercial Gigabit LTE Mobile Device and Network at Wembley Stadium
Sipwise Chooses Dialogic IMG 2020 For Media Gateway Conversion
Qualcomm Makes Strategic Investment in Amionx
Qualcomm Receives Antitrust Clearance by the Taiwan Fair Trade Commission for NXP Semiconductors Acquisition
Qualcomm Announces Agreement with LifeScan, Inc. to Inform Patient Care with Connected Blood Glucose Meters
JAC Capital, Leadcore, Qualcomm and Wise Road Capital Enter Agreement to Form Joint Venture to Design and Sell Smartphone Chipsets in China
Events Feature Insight from Ovum and New Dialogic Solutions Integrating IoT, AI, and Next Generation Technology
Frost & Sullivan Commends NFON’s Exceptional Growth Strategies for the European Hosted IP Telephony and UCaaS Market
Dialogic and Telestax Demonstrate Integrated Video API
HCL Technologies and Duck Creek Technologies Announce Technology Services Partnership
European Hosted IP Telephony and UCaaS Market Prepares to Stave Off Competition from Aggressive US Players Finds Frost & Sullivan
Qualcomm Files Breach of Contract Complaint against Apple’s Manufacturers for Non-Payment of Royalties

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  Rapid Recovery

Visit  RightITnow Ltd





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)