NewswireToday - /newswire/ -
Dubai, UAE, United Arab Emirates, 2011/01/19 - Panelists from COMMfusion, McGee-Smith Analytics, and Vanguard Communications to offer guidance for capitalizing on the latest contact center technology trends (Nasdaq: ININ).
Interactive Intelligence, a global provider of unified IP business communications solutions, is hosting an industry Web event Thursday, January 27 at 20:30 hrs (Dubai time) titled, “2011: What Every Contact Center Should Know, and How to Plan for It.”
The free Web event, which will feature Forrester Research, Inc. principal analyst, Art Schoeller, will address the challenges and opportunities associated with key contact center technology trends. These trends include the increased adoption of cloud-based solutions, the incorporation of social media into multichannel communications, proactive customer contact, and more.
“Contact center technology and the dynamics of delivering quality service are changing at a rapid pace,” said Shaheen Haque, Territory Manager, Middle East & Turkey, Interactive Intelligence. “The purpose of this Web event is to tap industry experts to share from their knowledge so contact centers can effectively face the challenges of the New Year and beyond.”
A Q&A session will follow the Web event, during which Art Schoeller and Joe Staples, Interactive Intelligence’s chief marketing officer and Web event co-host, will be joined by the following panelists to answer audience questions: Blair Pleasant, president and principal analyst, COMMfusion, and UCStrategies co-founder; Sheila McGee-Smith, founder, McGee-Smith Analytics; and Don Van Doren, founder and president, Vanguard Communications.
All Web event attendees will receive the current Interactive Intelligence Contact Center Automation newsletter, which features the complete Gartner “Magic Quadrant for Contact Center Infrastructure, Worldwide” report.
To register for this Web event, visit inin.com/.