NewswireToday - /newswire/ -
Tampa, FL, United States, 2010/12/27 - ConnectWise, the leading business management solution designed exclusively for IT service providers, VARs and MSPs announced that VirtualTone has completed integration with ConnectWise.
VirtualTone's new feature, the VTone Sidebar®, provides total integration of VirtualTone’s inbound and outbound IP calling capabilities with ConnectWise's Business Automation Software to maximize the productivity and efficiency of ConnectWise partners.
The VTone Sidebar satisfies a popular ConnectWise partner integration request − inbound call recognition with ConnectWise. VTone SideBar instantly searches a partner's company database, then retrieves and displays customer information in the ConnectWise Company Screen directly on the sales or technical agent's computer. VTone SideBar handles inbound and outbound calls without any special drivers, and it runs on Windows, OSX and Linux operating systems.
"We originally designed VirtualTone to make our company more productive and efficient,” said Jay Gubert, President of VirtualTone. “Now as many companies decide to save expenses by offering the option to telecommute, we continue to add features and expand integration possibilities. The ConnectWise integration was our first priority because ConnectWise is the leading business operating system for IT solution providers − in fact, it's the one we use to run our own IT business."
"We are very excited about the opportunity to enable the ConnectWise software to fully communicate with any IP phone system," said Arnie Bellini, CEO of ConnectWise. "We are especially pleased that such an integration was made available by one of our existing ConnectWise partners. The VTone Sidebar is an incredible communication solution for ConnectWise and will make it possible for any of our partners to take advantage of inbound call integration into our PSA software for enhanced productivity of their CRM systems."
VirtualTone is a dedicated VoIP business phone system and service that is designed with cloud computing technology and is accessible from any broadband Internet connection. Among the key features offered with the VTone Sidebar are a live call display panel, call detail reporting, call center queue monitoring, call recording, voicemail, DND status and a full host of statistics and controls. Additional information about VirtualTone is available at VirtualTone.net/cw.
Designed exclusively for the IT Channel, ConnectWise (ConnectWise.com) is the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers. Today more than 45,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. According to the 2010 MSPmentor 100 list, more than half of the top 100 IT-based managed serviced providers worldwide use ConnectWise. ConnectWise fully integrates CRM, sales, help desk ticket and tracking, project tracking, IT service management, SLAs, dispatch scheduling, mobile IT services, time and expenses into a singular IT management software to dramatically streamline IT companies. Over the last 28 years, ConnectWise has become the premier business management solution for IT solution providers. ConnectWise APIs are accessed by over 300 organizations, including ConnectWise partners and industry leaders of the IT Nation.
VirtualTone (VirtualTone.net) is a Houston-based company founded in 1998 that offers a feature-packed phone system and service across the nation and around the world. With VirtualTone, you can break free from old PBX technology that keeps your employees tied to a phone network in your office.