Drishti-Soft - an innovator of customer interactions management solutions is now an ISO 9001:2008 company. The standards provide a framework to manage the organization’s business and ensure a philosophy of continual improvement in all aspects of the business. Strict adherence to the ISO standards would increase the effectiveness and efficiency of Drishti-Soft through continual improvement in systems and products /services quality.
Talking about the certification, Sudhir Mittal, MR (Management Representative) for ISO liaison said - "We have been in the process of streamlining our management system and decided to go ahead with application for conformation to ISO Standards. After having put in the pre-exercise efforts, we at Drishti-Soft were anticipating 'ISO Certification' before we enter 2011. In course of audit, the audit party was not only convinced but rather impressed with the kind of processes and 'Online Information System' we had, including Integrated Drishti ticketing system, issue management system, release management system, package management system along with usual automation software systems. As a result, we were issued the certificate on 3rd December 2010."
The management system of Drishti was independently audited and confirmed in being in conformity with 9001:2008 standards. With rapidly increasing customer base, Drishti molded the management system and standardized internal work processes as per the quality management standards laid out by ISO. The certificate is a stamp and seal in recognition of Drishti's focused business insights and their zeal and enthusiasm for the same.
ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards. It is a network of the national standards institutes of 163 countries working in partnership with international organizations, governments, and industry, business and consumer representatives. The ISO 9000 family of standards relate to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders.
Drishti-Soft Solutions Pvt. Ltd. (drishti-soft.com) is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.