MICROS ranked third overall, a calculation based on the breadth of the solution offering, revenue factor, and customer satisfaction. MICROS-Retail, a division of MICROS Systems, Inc., also scored highly in nine subcategories including “Leaders in Specialty Retailing,” “Top Vendors for Tier One Retailers,” and “Top Vendors for Mid-Market Retailers.”
“I am not surprised that MICROS-Retail was ranked so highly this year since the company has scored in the top five since 2006,” stated Joe Skorupa, group editor in chief of RIS News.
The survey, conducted by an independent third-party research company on behalf of RIS News, invited thousands of retailers to rate 99 software vendors in terms of technology innovation, ROI, support, ease of installation, TCO, reliability, recommendation, ease of administration/maintenance, ease of integration, and overall performance. The researchers also evaluated the breadth and depth of the companies’ product offerings and their fiscal strength.
"The key to MICROS-Retail’s success is that we form true partnerships with our clients, many of which have been with us for more than a decade," stated John Gularson, senior vice president of MICROS-Retail. “Our individualized support paired with our broad range of services set us apart from other companies, as we continuously develop our end-to-end software offering to support retailers’ needs. The Software Leaderboard highlights these strengths, and I would like to thank all our clients and employees who helped us achieve such outstanding results.”
MICROS-Retail (micros.com), formerly Datavantage, CommercialWare, eOne, and Fry, is a global retail solutions company that delivers rich customer experiences by blending world-class strategic consulting and business operations expertise with proven e-commerce, retail store and direct commerce technologies; allowing them to attract, convert and retain valued customers across all interaction channels. MICROS-Retail offers a full suite of solutions including eOneCommerce, CWSerenade, Fry Open Commerce Platform, Locate, and web design and services, as well as CRM, loss prevention, analytics, and POS. Java technology, rich functionality, flexible support, and successful experience in demanding environments explain why hundreds of retailers around the world—such as Carlton Cards Retail, Charming Shoppes, Chico’s, Crate and Barrel, Godiva Chocolatier, IKEA, The Limited, Nike Retail, Payless ShoeSource, Polo Ralph Lauren, Staples, Starbucks Coffee, Talbots, Vera Bradley, and Whirlpool—rely on MICROS-Retail to strengthen their businesses and deliver results.
The MICROS-Retail logo is a registered trademark of MICROS Systems, Inc.
All other product and brand names are the property of their respective owners.