CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that PharmMD has chosen CosmoCom’s industry leading, virtual contact center technology to advance their Medication Therapy Management (MTM) Services to improve patient outcomes and lower healthcare costs.
“Unintentional medication misuse is a major healthcare issue that jeopardizes patient safety and is costly to consumers and healthcare providers alike,” says Bo Bartholomew, CEO of PharmMD. “We are always looking for ways to better improve the services that we offer our clients, and through our partnership with CosmoCom, we are doing just that.”
PharmMD connects patients with pharmacists across the country in order to educate and help patients understand their prescriptions. PharmMD’s vendor research, backed up by referrals from other healthcare leaders, led PharmMD to select CosmoCom’s CosmoCall Universe™ contact center software.
CosmoCom’s state-of-the-art predictive dialer enables engagement mangers at PharmMD’s corporate office to proactively reach out to patients to schedule consulting sessions with pharmacists. The CosmoDesk web agent solves the problem of pharmacists being geographically dispersed across the country, by enabling them to use a browser-based softphone and Voice over IP (VoIP). Simply by using their PC at home with a headset attached, pharmacists can consult with patients as their schedule allows.
“There is no difference if our users are in the office or at their home anywhere in the country,” says Bartholomew. “CosmoCom’s technology facilitates a virtual workforce of very professional talent we could not have otherwise reached.”
Bill Frazier, Regional Sales Director for CosmoCom, explains, “All pharmacist interactions are reported upon and recorded for compliance. Each user can see the status or “presence” of all other users on the system or chat with managers if they need assistance. CosmoCall Universe allows a highly extended workforce to operate as if they were in the same room.”
“PharmMD is another great example of redefining the use of contact center technology to improve healthcare and the lives of patients,” shares Ari Sonesh, CosmoCom CEO.
CosmoCom™ (cosmocom.com) provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. CosmoCom's Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.
PharmMD (pharmmd.com) is the quality leader in Medication Therapy Management Solutions. Based in Brentwood, Tenn., PharmMD works with employers and health plans to prevent medication related health problems through the application of the best pharmacist and physician knowledge using their proprietary MTM software. Founded in 2006, PharmMD improves coordination and communication among physicians, pharmacists, payers and patients by analyzing pharmacy and medical claims information and clinical decision making. Because PharmMD focuses exclusively on MTM, the company is able to analyze both aggregate and patient-specific data to identify trends and conflicts to positively impact patient health and contain costs.
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