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Raleigh, NC, United States, 2010/12/03 - Latest release strengthens commitment to ITSM, helpdesk, and general issue tracking.
Elsinore Technologies, a leading provider of on-premises issue management and remote support software, announced today the release of IssueNet 6.0. This release is the result of over two years of continuous software improvement, and it is one of the largest releases of IssueNet since its inception. The changes in IssueNet 6.0 allow the software to grow and become one of the most flexible helpdesk, IT service management, software defect tracking, and general issue tracking solutions available.
Advances since IssueNet 5.0
Some of the biggest changes can be seen in the graphical user interface and associating functionality. The new user interface provides enhanced navigation controls, “tool strips” instead of bars, mouse over tool tips, and intuitive prompts and options for end users. These improvements are focused on making the program easier for companies to deploy with minimal training required.
Now utilizing the Microsoft .NET 3.5 framework, IssueNet 6.0 is more extensible and scalable than ever. By developing an infrastructure that is flexible towards future development, IssueNet 6.0 is perfect for more than just ITSM and helpdesk installations alone. “Organizations often deploy IssueNet to implement issue tracking and business processes to fulfill helpdesk and IT service management needs but they are also introducing it to other department s such as human resources , accounting, facility management, manufacturing, and as part of their sales CRM.” says Jeff Bishop, Business Development Manager. “Our customer base is quite diverse; large financial firms, hospitals, software developers, municipalities, government organizations, and other verticals utilize IssueNet to fulfill a variety of issue tracking needs. “Customers use our building block approach to create some of the most creative and encompassing solutions you can imagine, it’s really fun to see what they can do with our software,” Bishop adds.
IssueNet is maintaining and growing its relationship with many products, supporting both Microsoft Outlook and Visual Studio 2010. “Maintaining our integration with Microsoft products is key to our success,” Jeff continues. “We have one of the few tools that will allow technicians to create, view, and edit tasks and issues directly from Microsoft Outlook.”
About Elsinore Technologies
With more than 3000 customers worldwide and 15 years of experience, Elsinore Technologies (elsitech.com) is a leading provider of quality on-premises Help Desk, IT Service Management, Software Defect Tracking, and general Issue Tracking solutions. Headquartered in Raleigh, NC, Elsinore’s software applications provide organizations of all sizes highly extensible and flexible tools at prices that companies can afford.