Verint® Systems, Inc. today announced continued implementations of the robust, end-to-end encryption and recording capabilities in its Impact 360® Workforce Optimization™ software suite from Verint Witness Actionable Solutions®, particularly across global organizations in financial services, retail and other industries that have prioritized data security and a commitment to protecting customer information.
The Payment Card Industry Data Security Standard (PCI DSS) continues to serve as a catalyst for data security in global organizations, while technology serves as a key enabler in attaining compliance. Verint’s Impact 360 Recording™, Impact 360 Quality Monitoring™, and Impact 360 Desktop and Process Analytics™ software helps customers enhance the protection of customer data and recording processes, while adding robust encryption and key management, a secure storage environment, and the option to not record certain sensitive data at all.
The company’s Impact 360 Desktop and Process Analytics solution comprises a host of unique capabilities that also are helping Verint customers address a critical requirement inherent in PCI compliance: the ability to initiate a halt of recording to avoid the capture of what the PCI Security Standards Council calls Sensitive Authentication Data (SAD)—that is, data for which storage is prohibited by the PCI DSS—and then automatically resume that recording again, via agent desktop events. The option for added web application firewall support covers another key dynamic that is available through Verint’s partnership with Barracuda Networks.
An Added Layer of Defense with Barracuda Networks’ Web Application Firewall Protection
Verint’s call recording, quality monitoring and workforce management software has been successfully tested and validated against the Barracuda Web Application Firewall from Barracuda Networks. With this added option, customers can experience the benefit of an additional layer of defense against such common and complex issues as SQL injections, cross-site scripting attacks, session tampering, and buffer overflows for both internal and external facing applications. Barracuda Networks’ expertise in protection against security vulnerabilities enables Verint customers to be confident in their choice of a Barracuda Web Application Firewall, knowing it has been thoroughly tested with the Impact 360 solutions. While Verint follows the Rational Unified Process (RUP) and other best industry practices in software development, it recommends the use of application firewalls as a best practice to help ensure a secured system and better address new threats and vulnerabilities on an ongoing basis as also recommended in PCI DSS Requirement 6.6 of the PCI DSS 1.2 specifications.
The Power of Recording, and Desktop and Process Analytics
Encryption of sensitive data using industry-standard algorithms continues to be fundamental to enabling compliance with PCI and other regulatory requirements. With strong key management for compliance and security, as delivered by Verint through the RSA® Key Manager—a solution that centralizes the provisioning and lifecycle management of encryption keys—Verint customers are experiencing the benefits of simplified security policy deployment and ongoing administration, and the ability for its users to securely move, archive and store data.
This year, the PCI Security Standards Council evolved guidance for contact centers with regard to the storage of card security codes in digital call recordings. Impact 360 Desktop and Process Analytics helps customers achieve PCI DSS compliance by avoiding the capture of this code via automatically triggered pauses in recording based on activities on the employee desktop, such as those involving the on-screen card security code field. Functionality within the Verint software—such as application event triggers that track keys pressed, programs launched on the desktop, fields accessed within a screen, and specific values entered into an application—can be easily activated to automatically trigger recording pauses, preventing the capture and storage of sensitive customer information and negating the need for employees to manually do so across systems, applications and processes. Impact 360 Desktop and Process Analytics also helps customers by analyzing processes and system usage across the enterprise, supporting compliance officers and personnel in their security policy and regulatory compliance roles.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization™ suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, text analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 85 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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