NewswireToday - /newswire/ -
Gurgaon, Haryana, India, 2010/11/11 - Leading UC solutions provider in IndoChina - DQN Corporation and the innovators of Ameyo IPCC - Drishti co-present a workshop highlighting strategies for improving customer experience.
DQN Corporation and Drishti are organizing a specialized workshop on strategies to transform customer experience. Scheduled on 19th November 2010 at Ho Chi Minh City, Vietnam; the workshop would tackle the ever- reverberating question of what businesses are doing to deliver highest quality customer experience.
Latest research shows that while 92 percent of C-level executives believe that customer service is the key to brand identity, only 20 percent of CEOs have succeeded in making it largely strategic. The free of charge workshop would give an opportunity to the attendees to obtain more such new market research data, participate in live interactive polling and hear customer case studies on what leading enterprises are doing to transform the customer experience.
With the medium of this workshop, current industry topics would be addressed such as strategies to reduce customer frustration and wait time via innovative call queuing, creating an intelligent friendly "customer front door" to your business, leveraging proactive communication strategies, bringing every department together to serve the customer from throughout the enterprise and using multi-channels to communicate as customers prefer, such as phone, Web and e-mail.
About DQN Corporation
DQN or Dinh Quang Limited Corporation (dqn.vn) is a leading open-platform-based Unified Communication (UC) solutions provider in Indochina. Established in 2005, DQN is a respected name the distribution field. With business operations spanning Vietnam and Southeast Asia countries, DQN has been growing with an impressive double-digit revenue.
Drishti-Soft Solutions Pvt Ltd (drishti-soft.com) is one of the pioneers in IP Telephony in India. Their award-winning contact center software Ameyo directs more than 1 million customer interactions every day for more than 500 companies across the globe. With advanced communication management capabilities, Ameyo software suite connects customers with the right resources - self-service or assisted service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Ameyo empowers the deploying enterprise to leverage their entire organization, from the contact center to the back office, to improve the overall customer experience.