Infosys BPO, the business process outsourcing subsidiary of Infosys Technologies, today announced that it has received the 2010 Asian Shared Services Excellence Award for "Best New Outsourcing Services Delivery" along with its client P&G. The award recognizes the outsourcing relationship between the P&G Singapore Customer Service Centre and Infosys BPO for Order Management and Accounts Receivable. This is the 2nd award that Infosys BPO has won along with P&G, the first being at the North American Shared Services Excellence Awards earlier this year. A panel of independent industry experts, convened by the globally respected Shared Services & Outsourcing Network (SSON), assessed the P&G-Infosys engagement.
Infosys BPO's application stood out on parameters such as strategy, people and culture management, service, quality, maturity and future direction. The storyline gave a unique overview of the vision and strategic framework of the relationship along with the implementation plan, governance mechanism, people practices, etc.
"This is a great recognition of the professionalism, teamwork and collaboration between P&G and Infosys. This also emphasizes our top-priority: Operational Excellence. Together we are making significant contributions to the company's efforts to digitize and simplify and continue to transform the way business is done," said Patrick Arlequeeuw, VP Global Business Services, P&G.
In another category, Asheesh Mehra, Head of APAC and Middle East, Infosys BPO won the 2010 SSON Asia Award in the "Contribution to Industry Thought Leader" category. The award recognizes thought leaders in the outsourcing industry who have transformed or helped forward the profession through major deals or strategic breakthroughs. Asheesh's outstanding achievements, strong media coverage, active participation at events, forums and seminars, and outlook on outsourcing, BPO 3.0, etc. have been instrumental in securing this award.
Ritesh Idnani, COO, Infosys BPO, said, "As an organization, we have strived to be flexible, continuously focusing on operational excellence as well as transformational initiatives. We are delighted to have received these awards, which are a testimony to our focus on thought leadership and our sustained efforts to drive innovation for our clients."
About The Shared Services & Outsourcing Network (SSON)
SSON is one of the largest and most established communities of shared services and outsourcing professionals, with over 35,000 members.
SSON provides the roof under which key industry experts and organizations share their experience, knowledge and tools, and practitioner peers connect with others all over the world, both face to face and online. SSON focuses on developing its members through providing training, tools, and networking opportunities. Its staff works from international offices in New York, London, Singapore, Sydney, Berlin and Dubai to research current trends and developments in shared services.
About Infosys BPO
Infosys BPO Ltd. (infosys.com/bpo Opens in a new window), the Business Process Outsourcing subsidiary of Infosys Technologies, was set up in April 2002. Infosys BPO focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, the Czech Republic, China, the Philippines, Poland, Mexico, USA and Brazil and as on September 30, 2010 employed approximately18,600 people. It closed FY 2009-10 with revenues of $352.1 million.
About Infosys Technologies Ltd
Infosys (infosys.com) defines, designs and delivers IT-enabled business solutions that help Global 2000 companies win in a Flat World. These solutions focus on providing strategic differentiation and operational superiority to clients. As on September 30, 2010, the Infosys group employed about 122,500 employees in over 50 offices worldwide. Infosys is part of the NASDAQ-100 Index and The Global Dow.
Infosys Safe Harbor
Statements in connection with this release may include forward-looking statements within the meaning of US Securities laws intended to qualify for the "safe harbor" under the Private Securities Litigation Reform Act. These forward-looking statements are subject to risks and uncertainties including those described in our SEC filings available at sec.gov Opens in a new window including our Annual Report on Form 20-F for the year ended March 31, 2010, and our other recent filings, and actual results may differ materially from those projected by forward-looking statements. We may make additional written and oral forward-looking statements but do not undertake, and disclaim any obligation, to update them.
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Rishu Sharma, The PRactice
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