Blue Coat Systems, Inc., the technology leader in Application Delivery Networking, has won the Computer News Middle East (CNME) ICT Achievement Award for Security Solutions Provider of the Year 2010 and the Arabian Computer News Arab Technology award for Best Enterprise Support of the Year 2010. The awards recognize and honour the IT industry’s top performers for their outstanding work in the Middle East enterprise market over the past year.
“This is the first year that we have given ACN readers an opportunity to decide the outcome of a category and they voted in droves. Blue Coat got their vote for bolstering its after-sales service offering during the past year with a range of new initiatives that include its first professional services programme and the expansion of its BlueTouch training services to include virtual classroom training, said Ben Furfie, editor of Arabian Computer News. “The company also launched an advanced knowledge management system designed to provide customers with fast and easy access to the information they need most often regarding the Blue Coat products they use.”
During the last year Blue Coat introduced several innovative products and services into the Middle East market, including the industry’s first IPv6 secure Web gateway solution that enables secure and seamless migration of applications, services and content between IPv4 and IPv6 environments. Other product highlights include the launch of the Blue Coat® Data Loss Prevention (DLP) appliances, which provide comprehensive data loss protection in a single integrated appliance to enable compliance without complexity, and the Blue Coat CacheFlow® appliances, which help service providers address escalating international and mobile backhaul bandwidth consumption.
“These awards are a testament to our outstanding technological capabilities and consistent delivery of the highest levels of customer service and support,” said Nigel Hawthorn, vice president of EMEA marketing at Blue Coat Systems. "This recognition further validates our commitment to maintain high standards of excellence in delivering solutions that help organizations make their networks faster and more secure.”
On the service side, Blue Coat introduced the BlueTouch® Professional Services Partner (BTPSP) Program, an advanced service offering that enables Blue Coat channel partners to increase their service attach rates and margins by delivering professional and consulting services. Blue Coat (bluecoat.com) also introduced its BlueTouch Essential program, a strategic personalized service offering that helps customers increase the return on their investment in the Blue Coat Application Delivery Network infrastructure.
According to the most recent Content Security Gateway Worldwide Market Share report from Infonetics Research, Blue Coat has been the market leader in the content security gateway appliance market for 14 consecutive quarters. The company is also positioned in the Leaders Quadrant of the Secure Web Gateway Magic Quadrant by research and advisory firm Gartner.