PRTODAY / NewswireToday Free press release distribution service network

More news: Health/Surgery
Written by / Agency / Source: LRA Worldwide

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Allentown Symphony Hall Selects LRA Worldwide’s PatronView™ to Measure the Patron Experience - Allentown Symphony Hall, the premier performing arts facility in Pennsylvania’s Lehigh Valley and performing home of the Allentown Symphony Orchestra, is utilizing PatronView™, administered by LRA Worldwide, to measure the patron experience
Allentown Symphony Hall Selects LRA Worldwide’s PatronView™ to Measure the Patron Experience

 

NewswireToday - /newswire/ - Horsham, PA, United States, 2010/10/26 - Allentown Symphony Hall, the premier performing arts facility in Pennsylvania’s Lehigh Valley and performing home of the Allentown Symphony Orchestra, is utilizing PatronView™, administered by LRA Worldwide, to measure the patron experience.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Health/Surgery Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Allentown Symphony Hall, is utilizing PatronView™ to measure the patron experience. PatronView™, which is administered by LRA Worldwide, is an online survey and reporting tool designed to allow public assembly venues to capture critical audience feedback and measure patron satisfaction immediately post-event.

Allentown Symphony Hall deploys PatronView™ following multiple events during the indoor concert season. The events surveyed include those of the Allentown Symphony Orchestra, as well as a range of classical and popular concerts, family shows and special events. The PatronView™ survey and reporting suite provides venue leaders with insight into operational performance across the full range of venue “touch points,” as well as the opportunity to engage in immediate patron recovery efforts in the event of a problem registered on the system.

“PatronView™ was built to help very busy venues get mission-critical customer feedback and insight into their operation with a simple mouse-click,” said Rob Rush, CEO of LRA Worldwide. “Its flexibility and price point allows venues such as Symphony Hall to create a turnkey, structured mechanism for creating a dialogue with their patrons.”

Long term, the data will help Allentown Symphony Hall identify revenue growth opportunities, receive very near-term audience feedback on the Customer Experience for many different types of events and benchmark performance against industry peers.

“This is something that we have been looking to do for quite some time,” explained Sheila Evans, Executive Director of Allentown Symphony Hall. “PatronView™ made it very easy to execute, and the information it gathers allows us to react quickly to address issues and engage with customers, as well as to step back and plan for the future more intelligently.

There have even been some unanticipated benefits. After one event, we showed the promoter some of the negative feedback on the production and were able to negotiate a rebate on his fee..It’s been a tight budget year and we have been looking to trim operating costs, but PatronView™ has become a ‘must have’.”

LRA is one of the leading firms in the growing consulting and research discipline of Customer Experience Management or CEM. LRA’s Research practice oversees the program; the company has designed research instruments designed to measure and enhance the customer experience in industries as diverse as healthcare (Southern Anesthesia, ARAMARK Healthcare), sports (International Speedway Corp., Madison Square Garden), skiing (Stowe Mountain Resort), entertainment (Live Nation, The Grand Opera) financial services (Wells Fargo Home Mortgage, UPS Capital), timeshare (Hyatt Vacation Clubs) and hospitality (Starwood Capital, Hyatt Hotels), among others.

About LRA Worldwide, Inc.
LRA Worldwide (lraworldwide.com) is a leading research and consulting company in the emerging discipline of Customer Experience Management (CEM). We work with our clients to help them design and deliver consistently exceptional customer experiences in order to drive customer satisfaction, loyalty and advocacy, and company growth and profitability.

In LRA’s 25-year history, we have grown from a provider of customized quality assurance evaluation programs for the hospitality industry, to a leading CEM consulting company offering a variety of client solutions. The evolution has been driven by our clients asking us one question – "How do we get better?" In response, we have built a range of performance measurement, research, training and consulting solutions to help them do so. Today, we are a growing company operating in more than 120 countries throughout the world, helping clients such as Starwood Hotels & Resorts, the National Basketball Association, the PGA TOUR, International Speedway Corp., Hyatt Hotels Corporation and Ritz-Carlton Clubs deliver exceptional customer experiences. Every touch. Every time.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Health/Surgery Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: LRA Worldwide

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Health/Surgery articles,
CATCH Visitors via Your Competitors Announcements!


Allentown Symphony Hall Selects LRA Worldwide’s PatronView™ to Measure the Patron Experience

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Zach Conen - LRAWorldwide.com 
215-449-0304 zach.conen[.]lraworldwide.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any LRA Worldwide securities in any jurisdiction including any other companies listed or named in this release.

Health/Surgery via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From LRA Worldwide / Company Profile


Read Health/Surgery Most Recent Related Newswires:

Sustainable Alternatives to Polyvinylidene Chloride-coated Films Create Growth Opportunities & Transform the Food Packaging Markets in Western Europe
RIKEN Biofunctional Synthetic Chemistry Laboratory in Japan Has Developed A Way to Engineer Glycan Complexes Clusters of Sugar Chains
The Clinicians of Longs Peak Emergency Physicians Join US Acute Care Solutions
Frost & Sullivan Recognizes BroadReach for Improving the Health and Wellbeing of Underserved Populations
Silver Spring Emergency Physicians Join US Acute Care Solutions
Stress Light Therapy Launches Crowd-Funded Campaign on Indiegogo.com
The Float Space - Brisbane's First Float and Cryo Therapy Centre to Open This November
Thought Leaders Across the Healthcare Spectrum to Participate in Industry-Wide Survey
Frost & Sullivan Names Optum 2016 North America Company of the Year for Population Health Management
R-Pharm Produces Biological Drugs in Yaroslavl with GE Healthcare's FlexFactory™ Manufacturing Platform
GE to Invest €150 Million in Biopharmaceutical Manufacturing Campus in Cork, Ireland, and Establish Advanced Manufacturing Training Centre At NIBRT
Moriarty Physical Therapy of the Hudson Valley Expands with New Office in Lagrange, NY
Ultimate Medical Group Announces A New Regenerative Medicine Division
Dr. Amir Hanna Introduces New Medical Innovation Taking the Pain Out of Physical Therapy
Samitivej Children’s Hospital Transforms its Sukhumvit Campus

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  La Bella Bakery Artisan Bakery Arizona





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)