NewswireToday - /newswire/ -
Port Chester, NY, United States, 2010/10/18 - A new alliance of international Avaya Business Partners, including New York based Consolidated Technologies, Inc., commits to providing global customers with consistent service levels and a single point of contact for multinational Avaya deployments.
After months of planning and preparation, the much awaited Aura Alliance recently kicked into action with the inaugural meeting of its members held at the Institute of Directors in London England.
Bringing together twenty five accredited members of the Avaya Connect Program representing some 50 countries, the conference achieved agreement on the plans and activities to be undertaken by the Alliance to meet its core objectives. These focus on delivering consistency across service levels, pricing and support for multinational businesses that are planning worldwide deployment of Avaya systems.
The Aura Alliance differentiates itself from other global partnerships though the binding contractual commitments of its members. The Alliance has adopted a disciplined approach to providing customers with seamless planning, implementation and support for complex communications projects that cross international boundaries.
“We have many customers that have tremendous comfort in dealing with CTI,” says CTI’s President Kenny Heitner. “In the past it has been difficult for international companies to receive the consistency of CTI’s service in areas outside the US. Now, through a network of hundreds of Avaya engineers worldwide, The Aura Alliance provides a comprehensive service and support model, which can be tailor-made to the specific needs and requirements of our customers, regardless of the location of their offices, all managed by CTI. This is becoming more and more important as the communication technology now extends seamlessly regardless of the location of the users.”
Founding Aura Alliance partner Tony Parish, Managing Director of G3, based out of London adds: “The Aura Alliance brand stands for openness and integrity. Membership of the Alliance demands these qualities along with a track record of commitment to professional standards.”
The conference stressed the role of the new Converged Management Platform (CMP) in enabling global monitoring and management of both voice and data networks. In doing so, the CMP facilitates control of the service levels demanded by Alliance customers. A demonstration of the CMP by developers Nectar Corporation highlighted features that enable Alliance members to provide a coordinate, global service from a single point of contact.
Avaya was represented at the conference by a global team of managers headed up by Jeremy Butt, Avaya Head of Global Channels, who gave his view:
"The economic crisis of recent years has contributed to a wave of mergers and acquisitions. In response, many global businesses are expanding, relocating and, at the same time, taking the opportunity to capitalize on advantages offered by new technology. The Aura Alliance takes a fresh, new approach to fulfilling the service levels expected from this increasingly demanding market and Avaya will be giving its full support to help make that happen."
About Consolidated Technologies, Inc. (CTI)
Consolidated Technologies, Inc. (consoltech.com) is the trusted Converged Voice Communications Solutions Provider in the NY Metro Area. CTI has been a premier provider of practical and effective communications solutions for medium to large businesses nationwide since 1997. Utilizing a single source approach, the company brings together leading communications experts, world-class products, and the creativity and expertise to design, implement, and manage powerful converged communications solutions. The company was created on the premise that the direction of superior communications was in applications like IP Telephony, Mobility, Contact Centers, Unified Communications, Communications Enabled Business Processes and Disaster Recovery. Today, CTI provides an array of the highest quality solutions; offering traditional premise-based and Hosted solutions, as well as carrier services and management. CTI is a proud recipient of Avaya’s BusinessPartner of the Year award, the Forbes Enterprise Award, and was chosen for the Inc. 5000 Fastest-Growing Companies in America. CTI is an Avaya Platinum BusinessPartner, and partners with other industry leaders such as Cisco, Polycom, Plantronics, and SpectraLink. For more information, call 888-477-4CTI.
About Aura Alliance
The Aura Alliance is a group of highly accredited Avaya Business partners working together as a single organization to provide global cover to support your Avaya communications requirements.
The alliance is an ecosystem of Avaya Partners, it’s formed of Avaya Enterprise level Business Partners each based in different countries, each covering their own regions, each 100% focused on delivering IP Telephony solutions based on the Avaya Aura Communication Manager and most importantly, each committed to delivering exceptional levels of customer service for Aura Alliance customers.