Bomgar Corporation, the worldwide leader in secure, appliance-based remote support, announced today that the Pittsburgh Penguins have selected Bomgar’s remote support solution to enhance IT support for its employees and partners. Bomgar enables the Penguins’ IT team to remotely configure and fix desktops, laptops, mobile devices and unattended devices, whether they’re at home or on the road.
The addition of Bomgar’s technology is part of a complete IT transformation for the Pittsburgh Penguins, which coincided with the move to the new 735,000 square-foot CONSOL Energy Center. The Penguins’ new arena features ten million dollars’ worth of innovative technology that keeps fans constantly connected and engaged. This includes a massive, four-sided high-definition scoreboard, 800 high-definition television screens, Wi-Fi that allows fans with smartphones to view on-demand replays, and interactive exhibits, such as the Hall of Fame display that features three-dimensional virtual Stanley Cups and touchscreens offering video and information on every Penguin great.
To ensure all of the technology works seamlessly, the Pittsburgh Penguins assembled an expert in-house IT team that is responsible for supporting not only the technology within the arena, but also their staff, scouts, coaches and even players out on the road. Previously, if someone off-site had a computer issue that couldn’t be resolved over the phone, they were forced to ship their device to Pittsburgh and wait for it to be fixed. With Bomgar, IT can now take control of and fix the computer remotely, reducing the resolution time and cost, and greatly increasing the employee’s satisfaction. The Penguins are also using Bomgar to support its key partners, including Stadium Management Group (SMG), which runs the CONSOL Energy Center and Aramark, which manages the arena’s retail and food sales.
“I used Bomgar in my previous organization and really liked its ease of use and reliability, which is why I introduced it into the Penguins organization,” said Erik Watts, director, information technology for the Pittsburgh Penguins. “I also chose Bomgar because the appliance lives in our environment, behind our firewall, and doesn’t rely on a hosted system. Like most IT departments, security is one of our top priorities.”
Watts and his team received the Bomgar Appliance on a Thursday, had it up, installed and configured in only 20 minutes, and on the following Monday used Bomgar to set up new machines for all of the Penguins scouts at a remote location.
“In the future, we’re also hoping to take advantage of Bomgar’s iPad and iPhone configuration and BlackBerry support features,” continued Watts. “Our staff relies on mobile devices like the iPad to get their jobs done, so we’re looking for ways to remotely configure Wi-Fi and email settings and push applications to help them be more efficient.”
Bomgar (bomgar.com) is the worldwide leader in secure, appliance-based remote support. The company’s award winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system – Mac, Linux, iPad, iPhone, BlackBerry and Windows Mobile smartphones plus all versions of Windows. More than 5,000 leading companies around the world have deployed Bomgar’s enterprise-class solutions to transform their IT support functions and significantly improve operational efficiency and customer satisfaction while dramatically reducing costs. Bomgar is a privately-held company headquartered in Ridgeland, Mississippi with offices in Atlanta, San Francisco, Washington DC, Paris and London. In 2009, Bomgar was named one of the 500 fastest-growing companies in the US by Inc. Magazine.