Verint® Systems Inc. today announced that market experts from Verint Witness Actionable Solutions® will participate in a number of online and live industry events commencing this Fall. The company also is kicking off its Intelligence in Action™ Creative Practices seminar series that will take place in cities throughout the U.S. and Canada. Topics will range from what’s hot in contact center and enterprise workforce optimization (WFO) technology, market trends and best practices, to key focus areas and investment priorities leading into 2011 and beyond.
CRMXchange Online Event
“Before the Buzz—Using MultiChannel Customer Interactions to Get Ahead” - September 23; 1 pm ET
Getting ahead of customer expectations, and even consumer reaction to doing business with an organization, can present both great challenges and opportunities. Coupled with the breadth of multichannel service and communications media, it begs the question: “How well are you equipped to anticipate, analyze, and act on customers’ requirements and their experiences with your organization?” During this webcast, Verint’s Diego Lomanto—principal solutions marketing, analytics—will explore the power of Customer Interaction Analytics, and how arming businesses with an “early internal warning system” can advance them from a reactive to proactive, customer-centric approach to sales, service, and deeper customer relationships.
Verint’s Intelligence in Action Creative Practices Events
Cities Throughout the U.S. and Canada
Verint will kick off its Fall Intelligence in Action Creative Practices series, a reprise to its popular Spring events, in cities across the U.S. and Canada. Keynotes will feature speakers from Powerhouse Consulting; SWPP, the Society of Workforce Planning Professionals; and The Customer Experience Doctor, along with a host of Verint industry experts. In these half-day, interactive workshop sessions, attendees will discuss how the right blend of technology, process and people can help businesses plan, prioritize and excel leading into 2011 and beyond. They also will hear from thought leaders in the market about what to plan for; how emerging trends will take shape; the rise and impact of enterprise workforce optimization solutions designed for back-office operations; and how developments in customer interaction analytics, workforce management, and desktop and process analytics are helping organizations get and stay ahead. Among the cities hosting these events are: Charlotte, NC—September 23; Toronto, ON—October 5; Redwood City, CA—October 12; Dallas, TX—October 19; Philadelphia, PA—October 21; and Columbus, OH—November 3. To learn more, contact info[.]verint.com.
September 23–24; Forum de Messe Frankfurt
On September 24 during this “Who’s Who in the Industry” exhibition focused on the customer management community, Verint customer defacto.call center & dialog will provide a firsthand account about selecting and implementing its speech analytics software. Focused on how the right technology and processes have helped the leading provider of telemarketing and call center services advance service delivery, customer experiences and enterprise savings, the session also will highlight best practices and tips on how to sell the value of analytics for enterprise gains in the contact center and beyond.
New York Metro Chapter American Teleservices Association (ATA) Online Event
It is undeniable that training agents is a valuable strategy, but in this world of technology and remote agents where do you begin? On October 7, Verint’s Kristyn Emenecker—vice president, solutions marketing—will moderate an interactive webcast focused on contact center coaching and training. This online event will profile virtual, computer-based and distance training techniques, and examine the financial benefits and value of prioritizing and investing in staff development. Rounding out the session will be real-world examples and “how to” best practices that show how training and performance issues differ, and how to address each.
Technology Services World
October 18–20; The Mirage Hotel
Las Vegas, Nevada
During Technology Services World 2010, Verint’s Diego Lomanto will join John Ragsdale—vice president, technology research, TSIA, the Technology Services Industry Association—on the Solutions Stage to discuss the impact of workforce optimization and customer interaction analytics in today’s field professional and support services operations. Taking place during the event reception October 18 at 6:30 pm PT, attendees will hear about the latest in technology innovation, backed by real-world examples and best practices. Product demonstrations and further information also will be available by visiting Verint in Booth 29 during the event.
About Verint Witness Actionable Solutions
Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization suite is the industry’s most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, data analytics customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.
About Verint Systems, Inc.
Verint® Systems, Inc. (verint.com) is a global leader in Actionable Intelligence® solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries—including over 80 percent of the Fortune 100—use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video, and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol “VRNT.”
This press release contains "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2010 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2010. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
VERINT, the VERINT logo, ACTIONABLE INTELLIGENCE, POWERING ACTIONABLE INTELLIGENCE, INTELLIGENCE IN ACTION, ACTIONABLE INTELLIGENCE FOR A SMARTER WORKFORCE, VERINT VERIFIED, WITNESS ACTIONABLE SOLUTIONS, STAR-GATE, RELIANT, VANTAGE, X-TRACT, NEXTIVA, EDGEVR, ULTRA, AUDIOLOG, WITNESS, the WITNESS logo, IMPACT 360, the IMPACT 360 logo, IMPROVE EVERYTHING, EQUALITY, CONTACTSTORE, and CLICK2STAFF are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Other trademarks mentioned are the property of their respective owners.