Stratix Systems was recently recognized by BEI PROs as one of the top 100 independent office technology organizations in the United States based on a series of criteria designed to measure its client service procedures and outcomes, as well as overall client satisfaction.
Companies that earn the PROs Elite 100 distinction have made the commitment to their clients to become the premier imaging systems provider in their respective marketplace(s), as well as one of the top 100 servicing and support organizations in the country.
“Achieving PROs Elite 100 Certification is the pinnacle of an independent office technology company’s accomplishment and, in our expert opinion, clearly identifies them as one of the top 100 dealer service organizations in the United States and abroad,” said Steve Rolla, Senior Partner at BEI PROs, co-authors of the Document Imaging Industry Service Benchmark Model.
Stratix Systems subjected itself to a year-long in-depth assessment of its service department and standards in order to qualify for the premier status, and simultaneously underwent various training programs to elevate performance to meet the ambitious benchmarking requirements. Achieving the prominent certification makes Stratix Systems the first and only independent office technology organization in southeast PA (including Philadelphia, Lehigh Valley, Reading, and Lancaster) and New Jersey to attain the PROs Elite 100 status.
“Superior client service has been a hallmark of Stratix Systems since our founding more than 40 years ago, and we are extremely honored to receive this prestigious designation from BEI PROs,” said Brent Simone, President of Stratix Systems. “The PROs Elite 100 Certification helps reaffirm to our clients that Stratix Systems remains truly committed to delivering the top-quality service and support they have come to expect and demand from their imaging systems provider.”
About Stratix Systems
Stratix Systems (stratixsystems.com) is a client-focused, technology firm specializing in the creation and implementation of scalable, cost-effective Imaging and Output, Content and Information Management, and IT and Network solutions that work. Widely recognized as an award-winning industry leader and trendsetter, Stratix Systems is driven by three core ideals – Client Service, Technical Excellence, and Innovation. Adhering to these principles has helped the organization garner much-deserved industry recognition and accolades including: Microsoft Gold Partner Certification, Ricoh Renaissance Award, BEI PROs Elite 100 Certification, Ricoh Master Circle and Dealer Performance Awards, Riso Dealer Advisory Council, and five-time (2006-2010) OfficeDEALER magazine Elite Dealer Award. Stratix Systems supports more than 4,000 clients throughout southeastern Pennsylvania and New Jersey, turning engaging technology experiences into more valuable solutions every day.
About BEI PROs and PROs Elite 100 Certification
BEI PROs (beipros.com), an innovative service operations consultant group, provides the most extensive analysis of service and support in the office imaging industry. Their assessment process provides a proven model of success to help dealers structure, build accountability, enhance effectiveness of service management staff, and position themselves for continued improvement in service operations.
The ultimate differentiator and national symbol of recognition and distinction in the office imaging industry, PROs Elite 100 Certification is awarded to a extremely limited number of select organizations displaying world-class service delivery. Only 100 office imaging dealers in the United States and selected international markets will earn PROs Elite 100 status. Likewise, only one dealer in any market will be awarded this distinction.