CosmoCom, the global leader in Contact Center Consolidation 2.0, announced today that its CosmoDashboard™ advanced, real-time contact center reporting technology has been honored with a 2010 IP Contact Center Pioneer Award from TMC (Technology Marketing Corporation).
Since it was introduced with the release of CosmoCall Universe 6 all-in-one contact center suite in March of 2009, CosmoDashboard has been turning heads and gaining recognition for the power and flexibility it brings to real time reporting. It provides call center supervisors and administrators with a personal, highly customizable graphical interface to view key contact center metrics for queues, skills, teams, groups and more in real time.
CosmoDashboard’s ease-of-use enables managers to personalize real-time contact center information to suit their needs and desires. Contact center supervisors and management don’t have to adapt to the information presented, they control it, and they can also share specific reports with the confidence that data will be filtered by sophisticated permission profiles, meaning viewers will only have access to the data that they are allowed to see.
The 2010 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service.
“CosmoCom's innovative contact center reporting functionality, like their whole all-in-one contact center suite, has been designed with the needs of the contact center market in mind and the potential of IP behind it - making it a natural choice for an IP Contact Center Technology Pioneer Award,” said Rich Tehrani, CEO, TMC.
"Contact centers live by their reports. Each contact center manager wants to see their information from many perspectives, and often each perspective is unique to that center or even that manager," said Steve Kaish, CosmoCom’s VP of Product Management. "We rolled over a decade of feedback into CosmoDashboard to create a powerful yet easy to use reporting tool for the industry. We’re pleased that TMC has recognized our achievements with this award."
Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July, 2010 issue of Customer Interaction Solutions magazine. For more information please visit tmcnet.com.
CosmoCom™ (cosmocom.com) provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. CosmoCom's Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world's largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide.
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