PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Drishti Announces QPass - Queue Management Solution Eliminating Caller Wait Time in Call Centers - A 'Pass' option for the callers to eliminate the queue wait-time and utilize the time for their priority activities
Drishti Announces QPass - Queue Management Solution Eliminating Caller Wait Time in Call Centers

 

NewswireToday - /newswire/ - Gurgaon, Haryana, India, 2010/07/29 - A 'Pass' option for the callers to eliminate the queue wait-time and utilize the time for their priority activities.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Answering the call center industry concern of call abandons due to increased customer wait times, Drishti-Soft has come up with an advanced queue management solution - QPass. This feature provides an opportunity to the contact centers to reduce their call abandons due to increased wait times for callers during peak calling hours. With QPass, the callers get an option of 'Passing' the queue and connecting directly to the agent after the expected wait time notified or requesting a callback at convenient time. Since, the callers are presented with options to best utilize their time, the call center is successful in satisfying the customer with an intelligent service.

For today's highly competitive business environment, customer satisfaction is a core focus area to ensure customer loyalty. Coupled with this, the business dynamics are such that there are seasonal peaks where a sudden addition of resources at such short notice does not seem a practical solution. Applying this to the call center industry, there are processes for industry verticals like telecom, DTH, insurance, emergency services etc. where there can be seasonal or unexpected rise in call traffic due to some service interruption or natural emergency. Here managing all the customers and ensuring that extended wait time does not lead to the customers abandoning calls becomes a challenge that can be handled with the help of technology solutions like QPass.

Explaining the concept of QPass, Sachin Bhatia, Co-founder, Drishti-Soft says - "QPass is a pluggable development support that we would provide with our Ameyo suite. Usually in an inbound contact center process, a message of "Your call is important to us" is played to the customers for extended wait times. However, by making the customers wait for so long, the call center is actually not conveying the message being played. Instead of this, smart contact centers can provide an option to their callers to either continue their position in the virtual call queue or 'Pass' the queue and callback after the notified wait time and connect to the agent directly. Or better still, the queue can dial back to the customer post the wait time or at a time preferred by the customer. Now that’s how you can actually say the customer call is important to you."

Besides, helping contact centers reduce call abandons, solutions like QPass also help save on telecom costs. As the customer chooses to disconnect and 'Pass' the queue, the toll costs of the incoming calls are saved. Also a caller on abandoning a longer wait time call would re-attempt to connect to the agent which would further be a cost to the contact center. With QPass, call centers have an option to reduce such costs and provide a better experience to their customers. Without allocation of additional resources to high call traffic processes, contact centers are able to maintain their customer service levels with an advanced queue management solution like QPass.

About Drishti

Drishti-Soft Solutions Pvt. Ltd. (drishti-soft.com) is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Drishti-Soft Solutions

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Drishti Announces QPass - Queue Management Solution Eliminating Caller Wait Time in Call Centers

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Drishti-Soft.com 
+91 12 44771000 pr[.]drishti-soft.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Drishti-Soft Solutions / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Genesys Customer Experience Platform Embraces the Future with G-NINE
Sutherland Deploys Genesys Platform to Reduce Complexity of Omnichannel CX Management
Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Upstream Works Software Announces New Partnership with Natilik
Transcom Centralizes & Scales Global Contact Center and Innovates for Omnichannel Service with Avaya
Hub Card Enhances Customer Service Performance with Avaya Omnichannel Solution
Upstream Works Named One of 50 Most Valuable Tech Companies
VHT Wins Top Honors from Frost & Sullivan for Enhancing Contact Center Customer Engagement with its Innovative Software Suite, VHT Navigator™
Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet
Upstream Works Software Awarded 2017 Customer Magazine Product of the Year

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit RightITnow Ltd

Visit  BizJobs.com





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)