Sage India today announced that PCS Technology has successfully implemented Sage CRM as their CRM tool to track sales leads, opportunities, customers and the overall sales team’s performance. The company was looking for a hosted CRM solution which could be accessed by their sales team anytime anywhere on the move. Sage CRM as a web based solution gives the team this flexibility. Over 130 sales people across 32 branches access Sage CRM to keep track of their daily activities, customer interaction and sales opportunities.
Sage CRM was selected by PCS Technology primarily because of certain key features which included a robust workflow engine, powerful sales force automation module and an intuitive interface. Also Sage CRM has been configured as per the unique business processes followed by the frontline team which has ensured quick user adoption.
Sage CRM provides the necessary tools to manage and analyze the sales pipeline allowing users to effectively manage and report on all phases of the sales cycle. With Sage CRM the team can easily access all current and historical account details and activities, manage multiple opportunities and keep track of sales leads from start to close.
Mr. Rajesh Kutty, Vice President-Sales, PCS Technology stated- “We took the decision to invest in a CRM solution during the phase of recession as we realized that during this phase it was critical to track each sales enquiry as the inflow of leads had diminished. Sage CRM helped us to keep tab on every lead thus preventing any lead leakage”. He further stated” Reports generated from Sage CRM are in the desired company formats and this has ensured that the factor of change management gets eliminated and we don’t face any issue of user adoption”
Mr. Thomas Abraham, Managing Director, Sage India stated- SageCRM is well suited as a Sales Automation solution for IT companies. The flexibility we offer with on-premise and the hosted option makes it popular as organizations can decide on the deployment mode with flexibility to move between these modes. Our strength also lies in the fact that the Sage partner community has built up significant product and functional domain skills that gives confidence to customers seeking an implementation.
Mr. Jenit Ramaiya, Director, Ambit Software stated- “We worked closely with the team at PCS Technology to gain better understanding of their business and how they would want the system to operate. This formed the base on which the whole system was configured and implemented. Also the top management played a vital role in driving the project and this ensured a successful implementation.”
About Sage CRM
Award-winning Sage CRM delivers full suite CRM (comprising sales, marketing and customer service automation) and offers a broad range of functionality with a low TCO to small and mid-sized organizations globally. Sage CRM equips sales, marketing and customer service teams with the tools they need to find new customers, close sales faster and build lasting, more profitable relationships across all channels. Regardless of how, when or where customers, partners and prospects choose to interact with your business, Sage CRM provides a decisive advantage by delivering a comprehensive, easy-to-use system to successfully manage these relationships.
About Sage India
Sage India (sagesoftware.co.in) is a subsidiary of the £1, 295m Sage Group plc, a leading international supplier of business management software solutions and related products and services for small to mid-sized businesses. Formed in 1981, Sage was floated on the London Stock Exchange in 1989 and the group now has 5.7 million customers and employs over 14800 people worldwide. Sage is one of the market leaders in the UK, US, Europe and South Asia. It works with over 30,000 reseller partners and over 40,000 accountants worldwide.
Sage has been present in India since 2001 with Head office in New Delhi and branches in Mumbai, Bangalore and Chennai and over 40 employees in India across Sales, Pre Sales, Technical Support, Professional Services, R&D and Finance. Sage has over 50 partners in India who sell and implement its ERP, CRM & Payroll solutions and over 2000 customers who use its products in India.
Sage products in India are:
1. Sage Accpac ERP;
2. Sage SalesLogix;
3. Sage CRM;
4. Sage CRM.com;
5. ACT! by Sage;
6. Sage Pocket.