PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Sammis & Ochoa

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Carenet Selects Communications-as-a-Service from Interactive Intelligence - Hosted contact center solution selected to provide members with more efficient and personalized 'high touch' service, while more effectively engaging remote clinical staff [Nasdaq: ININ]
Carenet Selects Communications-as-a-Service from Interactive Intelligence


NewswireToday - /newswire/ - San Antonio, TX, United States, 2010/07/21 - Hosted contact center solution selected to provide members with more efficient and personalized 'high touch' service, while more effectively engaging remote clinical staff [Nasdaq: ININ].

Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Carenet, a health care services company, has selected the Interactive Intelligence communications-as-a-service (CaaS) offering.

Carenet selected the hosted contact center automation offering based on its ability to meet the company’s needs for rapid scalability, a broad feature-set, easy CRM integration, 24/7 support, and secure remote workforce access, according to Carenet’s executive vice president, Vikie Spulak.

“A shortage of clinicians is fueling the health care crisis in the United States, so to recruit and retain the best talent we use a remote clinician workforce,” Spulak said. “The rich functionality and unique VoIP-based ‘local control’ delivery model of the Interactive Intelligence CaaS offering will empower our remote employees to provide enhanced levels of service to our members, while enabling us to meet security requirements by keeping our call data stored locally. Its open, standards-based architecture will also enable us to easily integrate it into our health management system.”

Carenet will use the Interactive Intelligence CaaS offering to support more than 250 employees located at its corporate office in San Antonio, in addition to remote clinical staff located throughout the United States. Carenet plans to deploy the following Interactive Intelligence CaaS functionality: desktop call control, presence management, interactive voice response, multichannel routing and queuing, workforce management, automated notifications, and automated post-call satisfaction surveys.

“Delivering a level of service that members will rave about is our number-one goal,” Spulak said. “Key to achieving this goal is giving our employees tools that enhance members’ experience and that measure member satisfaction in real-time. The surveying and notification capabilities of the Interactive Intelligence CaaS offering will enable us to receive confidential, immediate feedback so we can better achieve our mission of providing support that is highly personalized and surpasses member expectations.”

Carenet’s team of professionals guides members through the health care system assisting them with urgent medical needs, treatment decisions, and program and service options available through their health plan/employer. Outbound engagement programs, which are tailored for each client, are designed to keep members actively participating in their health in areas such as program enrollment, visits with their physicians, and saving money on prescriptions.

“Having a CaaS offering based on a comprehensive, open, single-platform software solution will give our team all the tools they need to provide members with efficient, personalized service whether they want to interact by phone, fax, e-mail or the Web,” Spulak said. “It will also help us strengthen our commitment to members to provide reliable 24/7 support, 365 days a year.”

About Carenet

Carenet ( delivers measurable value through our cost-effective and efficient solutions, which provide personalized member support and medical assistance exclusively to America’s leading health care organizations. We help our clients build and strengthen their vital relationships with their members/patients. Founded in 1988 and headquartered in San Antonio, Texas, Carenet supports 10 million members nationwide. Carenet is also proud to be part of INC. 500’s fastest-growing companies. Learn more about our customized solutions, call 1-800-809-7000.

About Interactive Intelligence

Interactive Intelligence, Inc. ( is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 3,500 customers worldwide. Interactive Intelligence is among Software Magazine’s top 500 global software and services suppliers, is a BusinessWeek “hot growth 50” company, and is among Fortune Small Business magazine’s top 100 fastest growing companies. The company is also positioned in the leaders’ quadrant of the Gartner 2008 Contact Center Infrastructure, Worldwide Magic Quadrant report. Interactive Intelligence ( employs approximately 650 people and is headquartered in Indianapolis, Indiana. It has 14 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317-872-3000 or info[.]

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Christine Holley, Director of Market Communications
Interactive Intelligence, Inc.
P: +1 317-715-8220, E: christine.holley[.]

Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Written by / Agency / Source: Sammis & Ochoa


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick Newswire Today Visibility Checker


Distribution / Indexing: [+]

# # #
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!

Carenet Selects Communications-as-a-Service from Interactive Intelligence

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Publisher Contact: Mario Ochoa - 
210-390-5546 mario[.]
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Sammis & Ochoa securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Articles From Sammis & Ochoa / Company Profile

Read Customer Service/Call Center Most Recent Related Newswires:

Gestcom Deploys Genesys Cloud Solution for Customer Engagement
Omnichannel Customer Experience Drives Growth Opportunities in the Asia-Pacific Contact Center Application Market Finds Frost & Sullivan
PureCloud by Genesys Certified for Payment Card Industry Data Security Standard (PCI DSS)
Avaya Virtual Service Platform Switches Achieve Common Criteria Certification
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Avaya Debuts First Unified Communications Cloud Service in Algeria with Icosnet
Upstream Works Software Awarded 2017 Customer Magazine Product of the Year
Genesys Acquires Silver Lining Solutions to Enrich Workforce Optimization Product Offering
Upstream Works Software Announces Partnership with Sensa
Upstream Works Software Announces New Partnership with PC-1
Frost & Sullivan Lauds inContact for Gaining Market Share in the ACD and WFO Segments of the Hosted/Cloud Market
ZaiLab Receives Frost & Sullivan’s Coveted Award for its Next-gen Contact Centre Solution
Upstream Works Named One of the Most Promising Cisco Solution Providers 2016
Upstream Works Software Expands with New Office in Europe
Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business



Visit  NAKIVO, Inc.

  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (