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Hoboken, NJ, United States, 2010/07/21 - 4D Global Partners, licensees of the For Dummies® brand, announced that it has partnered with CSS Corporation, and Wiley, licensors of the For Dummies brand, to introduce the launch of “Tech Support For Dummies” . NYSE: JWa, JWb
4D Global Partners, licensees of the For Dummies® brand, announced today that it has partnered with CSS Corporation, a global leader in the technical support services industry, and Wiley, licensors of the For Dummies brand, to introduce the launch of “Tech Support For Dummies.” The market leading tech support solution has been made even easier to understand and use for everyone. This new partnership will provide consumers and small businesses with affordable and reliable service to quickly support, protect, and extend the life of their technology investments.
“With this, ‘For Dummies’ adds to its long tradition of ‘making everything easier’ by launching its first technical services offering,” said Mark Harter, CEO of 4D Global Partners. “We are pleased to work with CSS and Wiley to extend the ‘For Dummies’ experience in computing with Tech Support For Dummies.”
Tech Support For Dummies will be the easiest, most reliable and affordable tech support service in the market, available with a simple phone call 24/7, 365 days of the year. Millions of consumers looking for quality tech support services to keep their technology investments healthy will now have a market-leading service presented in the trusted and simplified ‘For Dummies’ way. Many things can go wrong with your computer, home networks and other entertainment gadgets. Now, simple solutions are just a phone call away.
Tech Support For Dummies will feature:
• A 24/7 "all-you-need" solution for one low price
• Remote desktop assistance to quickly fix any technical problem
• Set-up and maintenance help for all your technology products
• A complete support satisfaction guarantee
• Complimentary “For Dummies” platform bundled with free utility tools like PC tune-up, Parental control etc.
Nick Sharma, CEO, CSS Corporation, says, “For over a decade, CSS has been on the forefront of innovation and service excellence in the technical support industry. Our platform will function on the “Intel-inside” model to provide a world-class tech support experience. We aim to enable consumers to not only receive 100% secure remote technology support, but also to improve customer loyalty and the overall support experience.”
“Delivering on the ‘For Dummies’ brand promise – making everything easier – is something we strive for in every licensed product. We believe the quality and straight-forward technical support service provided by 4D Global Partners and CSS meet a strong customer need and we welcome their partnership with For Dummies, the world’s bestselling reference brand.” said Marc Mikulich, VP Brand Management and International Rights at Wiley.
About For Dummies®
After nearly 20 years and with more than 200 million copies printed, For Dummies is the world’s bestselling reference series, well known for enriching people’s lives by making knowledge accessible in a fun and easy way. Loyal customers around the globe agree that For Dummies is “more than a publishing phenomenon … [it is] a sign of the times,” [The New York Times]. The books span every section of the bookstore, covering topics from health to history, music to math, sports to self-help, technology to travel and more. The For Dummies brand presence is further expanded with the addition of eBooks, a corporate custom publishing program, a robust consumer website and a licensed product line that includes consumer electronics, culinary, crafts, video, software, musical instrument packs, home improvement, automotive, game and more. For more information, visit Dummies.com. For Dummies is a branded imprint of Wiley.
About 4D Global Partners (4DGP)
4D Global Partners, LLC (4dgp.com) is a product development, sales and marketing firm focused on technology products and services for consumers and small businesses. The company develops and markets products via internationally recognized and trusted brands. The company is headquartered in Mill Valley, California.
About CSS Corporation
CSS Corporation (csscorp.com), headquartered in San Jose, CA,, is a global technology solutions provider, with operations in North America, Europe, and Asia. CSS offers solutions in the area of Enterprise and Consumer Technology Support, Application Lifecycle Management and Remote Infrastructure Management Services. The company has proven expertise in developing, supporting and managing its customer's entire technology stack (servers, networks, systems and technologies as well as applications) on a 24x7 basis globally.
All trademarks previously cited are the property of their respective owners and are hereby acknowledged.
Eugene Kim, Director of Marketing, 4D Global Partners
JR Ramaswamy. Vice President, CSS Corp.