The new solution is based on the Ayehu eyeShare Automation engine that enables users who are running Customer Service Centers, Call Centers and IVR (Interactive Voice Response) systems to design and implement automated problem diagnosis and resolution solutions, to monitor caller experience and IVR flows and to improve service availability and customer experience.
“The reality is that most IVR performance problems today are caused by the back-end platform, network, server and operating system (hardware and software platforms) on which IVR solutions run", says Gabby Nizri, CEO of Ayehu.
According to Nizri, these problems are directly affecting the quality and the availability of IVR systems which are commonly discovered and reported by the customers who are using IVR services. “With Ayehu eyeShare for IVR, businesses can change that experience without the need for employing expensive human resources”.
Nizri said that Ayehu is delivering state-of-the-art technology together with good user experience through automation solution that makes it easier for everyone.
The Ayehu eyeShare for IVR includes automation capabilities to monitor IVR user call flow. Along with the eyeShare workflow designer, which allows you to build Automated Diagnosis and Recovery flows in real-time, it also has features such as Speech Recognition, flow recording, reporting and analytics.
Leveraging eyeShare automation capabilities, the solution also enables customer’s IVR systems to integrate with other applications and system management tools, such as Service Desks, Monitoring Systems and enterprise applications to improve system availability and user experience.
For more information please visit Ayehu.com/.