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Ayehu Adds Automation-based Enhancements for Call Centers and IVR Systems - Ayehu Software Technologies has announced the addition of IVR (Interactive Voice Response) capabilities to its Ayehu eyeShare IT Process Automation Solution
Ayehu Adds Automation-based Enhancements for Call Centers and IVR Systems

 

NewswireToday - /newswire/ - Tel Aviv, Israel, 2010/07/13 - Ayehu Software Technologies has announced the addition of IVR (Interactive Voice Response) capabilities to its Ayehu eyeShare IT Process Automation Solution.

   
 
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The new solution is based on the Ayehu eyeShare Automation engine that enables users who are running Customer Service Centers, Call Centers and IVR (Interactive Voice Response) systems to design and implement automated problem diagnosis and resolution solutions, to monitor caller experience and IVR flows and to improve service availability and customer experience.

“The reality is that most IVR performance problems today are caused by the back-end platform, network, server and operating system (hardware and software platforms) on which IVR solutions run", says Gabby Nizri, CEO of Ayehu.

According to Nizri, these problems are directly affecting the quality and the availability of IVR systems which are commonly discovered and reported by the customers who are using IVR services. “With Ayehu eyeShare for IVR, businesses can change that experience without the need for employing expensive human resources”.

Nizri said that Ayehu is delivering state-of-the-art technology together with good user experience through automation solution that makes it easier for everyone.

The Ayehu eyeShare for IVR includes automation capabilities to monitor IVR user call flow. Along with the eyeShare workflow designer, which allows you to build Automated Diagnosis and Recovery flows in real-time, it also has features such as Speech Recognition, flow recording, reporting and analytics.

Leveraging eyeShare automation capabilities, the solution also enables customer’s IVR systems to integrate with other applications and system management tools, such as Service Desks, Monitoring Systems and enterprise applications to improve system availability and user experience.

For more information please visit Ayehu.com/.

 
 
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Written by / Agency / Source: Ayehu Software Technologies Ltd

 
 

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Ayehu Adds Automation-based Enhancements for Call Centers and IVR Systems

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Publisher Contact: Gabby Nizri - Ayehu.com 
+972 3 649 50 70 info[.]ayehu.com
 
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IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Ayehu Software Technologies Ltd securities in any jurisdiction including any other companies listed or named in this release.

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