Attenda Limited, the Always On Managed Services company, today announced the launch of its new client portal, bringing its clients greatly enhanced visibility of the service that it delivers.
The new portal is an integral part of Attenda's Vision for IT Services, providing clients with visibility of their Service Operation through flexible business-led reporting and KPIs. The architecture of the new portal provides a central data warehouse to facilitate more flexible and customisable reporting, increasing client value.
The launch of the new portal follows an extensive period of beta testing with exceptionally positive feedback from those clients involved in the testing phase. To assist clients in a smooth transition over to the new portal, with the closure of the old portal, Attenda (attenda.net) has prepared online training materials and a webcast, to accelerate client familiarity and confidence in exploiting the enhanced functionality and additional value that the new portal delivers.
Commenting on the new client portal, Neil Forster, Director, Attenda M.O., says, "The new portal provides a framework that will facilitate the delivery of enhanced functionality in the future, with a planned programme of additional improvements, including real time reports."
Attenda's approach is based upon the ITIL best practice IT Service Management. Using its shared operations platform, Attenda M.O., that integrates people, process and technology to provide exceptionally high service levels, it operates within a service framework that generates cost efficiencies, with enhanced levels of availability, performance and security, yet remaining current and relevant to clients.