Global Services Group of 3,500 Employees in 59 Countries Cuts Costs and Stays Synchronized With World's Leading Professional Services Automation Solution
Leading Companies—Lloyd's Register, Software AG, Siemens—Share Best Practices on How NetSuite Helps Manage and Grow Complex Global Services Organisations.
NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based enterprise resource planning (ERP) / financial suites, today announced that Software AG (TecDAX: SOW), the global leader in Business Process Excellence, has achieved significant productivity gains by implementing the NetSuite OpenAir professional services automation (PSA) solution. By moving its PSA system to the cloud, Software AG has been able to merge all of its Global Consulting Services division resources and budgetary data and standardize on a single solution, reducing administrative overhead by 8 (eight) percent and gaining global control over its professional services business improving project management & administration, forecasting, and revenue accounting processes.
The NetSuite OpenAir solution has given Software AG real-time global visibility into its entire professional services organization and is also used in other areas like R&D, covering more than 2,000 employees in 59 countries. As the global leader in Business Process Excellence, Software AG integrated the NetSuite OpenAir solution using its own webMethods Integration Server, connecting seamlessly with ERP systems, including SAP and other financial systems used by various subsidiaries within Software AG. NetSuite OpenAir directly generates professional services-related invoices and processes timesheets and expenses, eliminating the need for manual re-keying of data.
Seeing the Big Picture
Before the NetSuite OpenAir PSA deployment, Software AG used an ad hoc collection of spreadsheets and various point solutions to manage its international services organization. Many of the systems were of a "black box" nature giving the global managers little data visibility in or out of a particular office or country. The global management team had only limited insight into their local territories, and minimal understanding of the interaction between utilization rates and budget requirements. At a global level, Software AG was unable to understand the big picture of its worldwide services operation in real-time, leading to costly inefficiencies.
NetSuite OpenAir gives management real-time insights into professional services activities without constraining the on-the-go nature of modern services professionals. By operating in the cloud, NetSuite OpenAir gives managers and professionals in the field access to the same tools and data, no matter where they are.
"We can now understand where our information comes from and how it's being computed," said Markus Küpper, Senior Director Global Consulting Services Operations Management at Software AG. "Not having to worry whether the data is actually correct freed us up to focus on higher strategic values such as how to efficiently manage a project, forecasting, and revenue recognition."
Since implementing NetSuite OpenAir, Software AG has realized substantial administrative overhead savings, while improving project records, reducing non-billable work, and improving expense and invoicing management. Because NetSuite OpenAir is flexible and customizable, Software AG was able to adapt the solution to meet the needs of every one of its worldwide professional services groups.
NetSuite OpenAir (openair.com) is the leading provider of cloud computing services automation software, offering Services Resource Planning (SRP) and Professional Services Automation (PSA). NetSuite OpenAir helps services organizations streamline key business processes, cut costs, improve productivity and increase visibility across their organizations.
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