PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Drishti-Soft Solutions

Check Ads Availability|e-mail Article

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Drishti Powers Customer Care Center for Dial-an-Auto Initiative - Drishti's Ameyo customer interaction management suite becomes the technology powering centralized customer care center for a unique LPG fueled Dial-an-Auto service
Drishti Powers Customer Care Center for Dial-an-Auto Initiative


NewswireToday - /newswire/ - Gurgaon, Haryana, India, 2010/06/29 - Drishti's Ameyo customer interaction management suite becomes the technology powering centralized customer care center for a unique LPG fueled Dial-an-Auto service.

Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Drishti-Soft - a leading solution provider of communication applications becomes the technology provider for a unique business idea - Dial-an-Auto. Managed from a centralized control room, this auto-rickshaw service called Fata-Fat Auto Cabs is an initiative of Dhanda Autoneeds, Ludhiana. The idea behind this service is to provide a quick and hassle-free auto service to the commuters. Drishti's award-winning contact center solution - Ameyo becomes the technology behind the customer care center for this service.

Dial-an-auto is a well-accepted public commutation service in cities like Hyderabad and Chandigarh. Taking the service to Ludhiana, an industrial town in Punjab, Sanjay Dhanda, Managing Director, Dhanda Autoneeds says - "We launched Fata-fat Auto Cabs in Ludhiana. This on-demand auto service consists of a fleet of LPG-run autos managed from a centralized control room. Cohesive Technologies Pvt. Ltd., the system integrators, offered us a state-of-art unified Call Centre solution on Drishti's Ameyo platform resulting in better customer care and increase in efficiency & productivity of our in-house operations."

The 24 hour service includes different-colored GPS installed autos that are easily traceable and manageable by the centralized control room. The autos would run on LPG fuel to conform to the pollution-free objectives of STA and DTO, Ludhiana. The communication flow behind this unique business idea is where a passenger dials the customer care center and books a pick and drop service. These requests are recorded in the call center and the nearest auto driver from the fleet is assigned the request. The entire call flow from the incoming commuter request to the call recording and informing the nearest auto-driver is handled by the centralized call center powered by Ameyo.

Drishti-Soft provided the center with their custom solution - Ameyo that gives them the flexibility to handle commuter calls ranging from one at a time to several of them simultaneously. Started initially with 20 autos, Fata-Fat Auto Cabs service is expected to increase to over a 100 by December 2010. As the Dial-an-Auto service would gain popularity, the call flows would also increase to a level where in a proper call routing system and request assignment would be required. Ameyo would give them a flexible platform to seamlessly scale their call center for future business expansion.

The service is winning appreciation from commuters across the city for an efficient and safe travelling experience. The Fata-Fat Autos come with a GPS navigation system that enables the company to track and position the autos and assign commuter requests to the nearest driver. Such innovative and effective use of technology has made the initiative more than just a unique idea. It has become an example of how well new-age businesses can leverage IT technology for optimizing their processes.

About Dhanda Autoneeds
Dhanda Autoneeds is a Ludhiana-based automobile company. They have a well-established business of car alloy wheels and have earned considerable respect in the industry. In June 2010, Dhanda Auto needs launched Fata-Fat Auto Cabs Service - new commutation concept in Ludhiana. This on-demand LPG Auto Service aims to provide a quick, reliable and safe journey to the commuters. Leveraging the best available technology, Dhanda Autoneeds is looking forward to increasing the fleet of these GPS activated Fata-Fat autos.

About Cohesive Technologies
Cohesive Technologies is a noted value integrator in the Telco domain. With a highly experienced team of sales and technology advisors, Cohesive delivers innovative solutions with robust and result oriented approach. The company has build business partnerships with various technology providers to deliver a high quality product mix to the market like Grandstream and Applianx.

About Drishti
Drishti-Soft Solutions Pvt. Ltd ( is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


Written by / Agency / Source: Drishti-Soft Solutions


Availability: All Regions (Including Int'l)


Traffic Booster: [/] Quick Newswire Today Visibility Checker


Distribution / Indexing: [+]

# # #
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!

Drishti Powers Customer Care Center for Dial-an-Auto Initiative

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

Drishti-Soft Solutions |
Publisher Contact: 
+91 12 44771000 pr[.]
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Drishti-Soft Solutions securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY

Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Read Latest Articles From Drishti-Soft Solutions / Company Profile

Read Customer Service/Call Center Most Recent Related Newswires:

Dubai Land Department Boosts Citizen Engagement with Altitude-powered Contact Centre
Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar
Genesys Accelerates Customer Experience Innovation and Customization on AppFoundry and DevFoundry
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Upstream Works Announces New Software that Personalizes the Contact Center Experience
Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market

Boost Your Social Network
& Crowdfunding Campaigns

NewswireToday Celebrates 10 Years in Business


Visit  La Bella Bakery Artisan Bakery Arizona


  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (