NewswireToday - /newswire/ -
Carencro, LA, United States, 2010/06/23 - Now a seven-time winner, Dexcomm earns the Association of TeleServices International (ATSI) Emerald Award for seven consecutive years. ATSI extends its congratulations to the staff of Dexcomm on their proven Top Ten quality service to their customers.
Dexcomm is honored to be the recipient of the exclusive 2010 Award of Excellence for the seventh consecutive year earning them the Emerald Award. The award is presented annually by the Association of TeleServices International (ATSI), the industry’s trade association for providers of telecommunication and call center services including telephone answering and message delivery.
After six months of intensive testing, an independent panel of judges scored call handling skills such as courtesy, response time, accuracy and overall service to their clients - the cornerstones of the Call Management Industry. Dexcomm scored 91.5% overall to earn the coveted Award of Excellence.
“This award confirms Dexcomm’s ability to deliver service that is both efficient and effective,” says Jamey Hopper, Owner of Dexcomm. “It is also a testament to our entire staff; it is through their efforts we are able to connect people that need help to the ones who can provide them help.”
Dexcomm (Dexcomm.com) is a national messaging center and has been in operation since 1954. Our mission is great people committed to excellence one message at a time. Our employees know they are a vital link between our customers and their callers. Every day we connect people needing help to the ones who can provide them help. We are the message experts, but our deeper purpose is helping people.
The Association of TeleServices International (ATSI.org) was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.