Bitrix, Inc., a technology trendsetter in business communications solutions, announces that the Belarus branch of MTS, one of the world’s top ten mobile providers serving 100+ million customers, has successfully deployed Bitrix Intranet Portal as a primary platform for internal business communications and call center automation.
Choosing the proper intranet solution wasn’t an easy task, taking into consideration a variety of available products on the market. The company conducted an extensive search and evaluation process and found out that Bitrix Intranet Portal matched their requirements nearly perfectly.
"Bitrix was a natural choice: the initial deployment took us only a few hours with only a couple of weeks for the final customization and data population. The solution uniquely combines ease of use with powerful functionality, that overcame our expectations," said Yuri Lukashevich, CTO of MTS Belarus.
Bitrix Intranet Portal (bitrixsoft.com) immediately solved a major headache associated with chaotic information flows and uncontrolled knowledge silos that tremendously decrease workforce productivity and negatively influence on the customer satisfaction. As a result, 1,700 MTS employees now leverage the advantages of a high-end Enterprise 2.0 solution that provides a highly-secured, solid knowledge base with advanced cross-content data discovery and a unified document center with real-time notifications, file versioning and backup.
MTS is happy with a number of other benefits that enabled better business process management. Bitrix Intranet Portal supplied a single corporate broadcasting source, notifying employees about the latest news, regulations and announcements. The staff directory, company structure chart and newbie’s kit allow better internal communications and new employee orientation as well as solidifying the company image through the use of unified rules and procedures. Employees can be flexibly grouped in workgroups for solving specific tasks more effectively, plan their work time and enjoy a wide range of collaboration tools. A built-in Jabber-server delivers instant notifications and lets personnel communicate in a very convenient manner.
MTS keeps improving internal communications by incorporating more and more functionality. "It is just amazing how many features Bitrix Intranet Portal offers for improving internal collaboration within a company. We keep discovering new tools that we can incorporate into our business activities. We have no doubt that we've chosen the right platform", concluded Yuri Lukashevich.