American International Communications, Inc. (AIC) and Goodwill Industries of Fort Worth today announced a major multi-site telecommunications project that will lead to substantial cost savings and also make Goodwill staff more accessible to the communities it serves. The cutting-edge project involves the networking of advanced Samsung OfficeServ™ 7000 Series communications platforms at 21 of Goodwill of Fort Worth’s sites, including its headquarters and several retail store fronts.
Feature-rich Samsung OfficeServ 7100 systems, the backbone of the communications upgrade, offer a range of sophisticated functions that will make Goodwill staff more reachable while also helping to enhance operating efficiency at the organization’s sites. The systems support call recording and offer a mobile extension feature that enables calls to user desk phones to ring simultaneously on their mobile and other phones. A voice mail to email integration allows voice mail viewing on user PCs.
The cost savings will result from a creative networking solution, which is being implemented by AIC’s Arlington-based office—an authorized Samsung dealer and leading provider of converged communications solutions. Once the installation is complete, Goodwill’s Fort Worth sites will be able to connect to each other via a simple 4-digit number.
“By linking the phone systems at the Goodwill Industries of Fort Worth stores, the organization will significantly reduce site-to-site as well as long distance calling costs,” says Tom Rushlow, Vice President/General Manager, AIC. “Nine stores already have been fitted with Samsung OfficeServ™ systems and the remaining ones will be networked within the next 12 months.”
“In comparison to our previous telecommunications system, we have seen immediate benefits from the Samsung OfficeServ™ solution,” says Mike Hennig, Senior Vice President of IT for Goodwill Industries of Fort Worth. “Communications between sites has been dramatically enhanced and overall operating efficiency increased. Plus, the savings we expect to incur from the site-to-site networking solution can help fund important future community programs, such as a technology education initiative we are developing with AIC and Samsung Business Communication Systems.”
American International Communications, Inc (AIC) is an Atlanta based privately held Telecommunications Company. The company sells, installs, programs and services a complete line of telecommunications equipment. AIC is a telecommunications solution provider to commercial businesses needing basic to complex telecom hardware applications. With offices in Atlanta, GA, Columbia, SC, Jacksonville, FL and Dallas, TX, over 13,000 business customers and 60 plus employees, the company has expanded through its telemanagement expertise, innovative direct sales effort and strong, experienced management team.
The company’s focus has been to provide customized, state-of-the-art telephone systems capable of handling voice, data and video. Together with providing the technical guidance (telemanagement), the company provides a full range of auxiliary telecom products that integrate with the telephone systems to create a complete communications solution for the customer.
About Goodwill Industries of Fort Worth, Inc.
Goodwill (goodwillfortworth.org) is a non-profit leader in providing education, training and career services for people with disabilities, such as physical or mental disabilities, lack of education or work experience and homelessness. Last year, Goodwill Industries of Fort Worth helped place thousands of people in jobs.
Goodwill Industries of Fort Worth, Inc.’s 17 retail locations provide not only affordable goods and services, but also jobs for those in need and revenue to support Goodwill’s charitable mission. Goodwill also provides Tarrant County with four career centers, equipped with job-search experts, computers, Internet access and telephones. Goodwill believes that work has the power to transform lives by building self-confidence, independence, creativity, trust and friendships. Everyone deserves this chance.