NewswireToday - /newswire/ -
Stockholm, Sweden, 2010/05/19 - Polystar OSIX today announced, that Total Access Communication Plc (dtac) has successfully deployed Polystar’s market-leading network management solution for Global Roaming Quality and International Direct Dialling Call Performance Monitoring.
Polystar OSIX, a leading supplier of OSS/BSS solutions, today announced, that Total Access Communication Plc (dtac), telecommunications service provider in Thailand, has successfully deployed Polystar’s market-leading network management solution for Global Roaming Quality and IDD (International Direct Dialling) Call Performance Monitoring to enhance dtac’s dSmart efficiency of its network and service quality.
In 2009, Polystar was awarded a contract for the Network and Service Assurance solution to cover circuit-switched and VoIP technologies at dtac’s network. With the newly implemented system in place, dtac’s dSmart will be able to proactively detect any network failures in real-time and rapidly resolve them before they impact the customers. This proactive approach is achieved by using extensive signalling network performance monitoring capabilities and Crystallizer’s four-dimensional visualisation of performance data. Furthermore, the system will enable reporting and KPI calculations in compliance with the GSMA “Global Roaming Quality” (GRQ) definition.
Polystar provided the solution that addresses current technical needs and business challenges to the best advantage. The flexibility of the Polystar OSIX platform can easily cater for further network expansions and new functionalities, and played an important role in the evaluation process.
“We are excited to count dtac, a leading operator in South East Asia, to our customer base. Currently, Polystar OSIX collaborates with six operators within the Telenor Group for fixed, mobile and NGN networks worldwide,” says Mr. Magnus Broden, Regional Sales Director at Polystar OSIX. This new business relationship will definitely reinforce the existing cooperation with the Telenor Group.”
About dtac & dSmart
Total Access Communication Public Company Limited (dtac) is a leading mobile phone operator in Thailand, serving 19.7 million phone numbers (as of fourth quarter, 2009) to customers. It was founded in August 1989 and it has been operating as a leading mobile phone operator in the country since then.
dSmart solution is dtac’s one-stop system that enables prioritisation of business requests and network incidents that drives better customer service and business outcomes. By adopting a proactive and automated approach towards the infrastructure and IT management, dtac can effectively identify and rectify problems in real time and in an automated fashion before they occur or impact business and customers.
About Polystar OSIX
Polystar (polystar.com) is a leading telecommunications supplier, providing world-class telecommunications market solutions for maximising network performance, as well as tools that help operators provide the best possible customer experience. With the Polystar portfolio of monitoring and analysis tools, an operator can meet market change and focus sharply on service, as well as the customer experience. Today, many multinational telecom operators use our Customer Assurance and Service Assurance solutions to get real-time visibility of network quality and customer experience—with the ultimate aim of maximising long-term customer loyalty.
Since its founding in Stockholm in 1983, Polystar has experienced a streak of unbroken profitability and grown to a global presence with more than 100 customers in over 50 countries.