PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Chase Communications

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

ACT Conferencing Launches Service Assurance and Global Team to Serve as Dedicated Point of Contact - According to ACT, customer care can never be replaced by technology alone
ACT Conferencing Launches Service Assurance and Global Team to Serve as Dedicated Point of Contact

 

NewswireToday - /newswire/ - Lakewood, CO, United States, 2010/05/12 - According to ACT, customer care can never be replaced by technology alone.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

In an increasingly automated society, ACT Conferencing believes technology should not replace human customer care. In support of this belief, ACT, a global provider of audio, web and video conferencing services, today introduced ACT Service Assurance, a customer engagement model that assures each conferencing event achieves the intended client goal flawlessly. To support this initiative, ACT has created a dedicated, global Service Assurance team.

Service Assurance combines ACT’s vertical industry expertise, which spans investor relations, finance, medical marketing and distance learning, with rigorous attention to all customer touch points to ensure ACT customers receive knowledgeable support for all of their unique conferencing needs. ACT’s new global Service Assurance Team will serve as the dedicated point of contact for ACT customers. The Service Assurance Team will gain a holistic understanding of customers’ businesses and their needs, conduct proactive reviews to ensure client expectations are being met, and help customers improve efficiencies with customized conferencing solutions that address specific business needs.

Kelly Kamm has been appointed as the global manager responsible for overseeing the ACT Service Assurance team. Kamm has been with ACT for 10 years serving in customer and sales support roles.

“ACT’s Service Assurance team has been tasked with several initiatives for 2010 – all of which focus on enhancing the customer experience,” said Kamm. “We want to work alongside our customers and entrench ourselves in their business to understand their day-to-day conferencing needs. This level of insight will enable us to help customers identify areas for improvements and build custom collaboration solutions that will facilitate greater business efficiencies.”

Among its many initiatives, the Service Assurance team will attend quarterly service performance stewardship meetings with ACT clients to review performance data, customer enhancement requests and overall ACT performance ratings.

“Companies are always refining processes, including how they communicate and collaborate internally and with customers. Because of this, ACT wanted to create a response vehicle that facilitates rapid adjustments to changing needs and preferences,” said Gary Iles, senior director of strategy and products, ACT Conferencing. “With knowledgeable and empowered front line people, and flexible back office systems, ACT marries technology with the human element to deliver a superior customer experience. Customer care can never be replaced with technology alone, and there is no feature in the market place that can beat an exceptional customer experience. This is why Service Assurance is our number one priority."

About ACT Conferencing
Established in 1989, ACT Conferencing (actconferencing.com) is a global provider of corporate audio conferencing, web conferencing and video conferencing services. ACT’s integrated platforms provide managed, international and local-language services. The company is headquartered in Lakewood, Colorado, with operations in Australia, Canada, France, Germany, Hong Kong, Malaysia, Netherlands, Singapore and the UK. For more information, visit the ACT website.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Telecom/Wireless/VoIP/IPTV Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!

World needs to know about google malpractices - Share your Adsense publishers stories on Google tactics to steal your revenues

 

Written by / Agency / Source: Chase Communications

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Telecom/Wireless/VoIP/IPTV articles,
CATCH Visitors via Your Competitors Announcements!


ACT Conferencing Launches Service Assurance and Global Team to Serve as Dedicated Point of Contact

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Michelle Chase - ChaseComm.net 
303-284-8440 michelle[.]chasecomm.net
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Chase Communications securities in any jurisdiction including any other companies listed or named in this release.

Telecom/Wireless/VoIP/IPTV via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Chase Communications / Company Profile


Read Telecom/Wireless/VoIP/IPTV Most Recent Related Newswires:

Qualcomm, AT&T and CH2M Collaborate to Improve Water Management in Georgia’s Gwinnett County Department of Water Resources
Motorola Solutions Expands Managed & Support Services with Chile Acquisition
HCL Wins Everest Group Award for Life Sciences & Healthcare IT Services
Verizon Chooses Datamena for Middle East Expansion
HCL Announces Three Stage Internet of Things Maturity Framework
Grandstream Releases A New DECT HD Repeater for Beta Testing
Gartner Recognizes HCL as a Leader for Managed Workplace Services, North America and Europe
Affiliates of Siris Capital Complete Combination of Mitel Mobile with Xura and Ranzure Networks to Create the New Mavenir Systems
Motorola Solutions, Telstra and Ericsson Deliver World First, LTE Broadcast-enabled PTT Call on Telstra’s LTE Network
Qualcomm and Mercedes-AMG Petronas Motorsport Conduct Trials Utilizing 802.11ad Multi-gigabit Wi-Fi for Racecar Data Communications
AVST Helps Customers Future-Proof Their UC Investments
Qualcomm, Ericsson and NTT DOCOMO Announce Collaboration on 5G NR Trials to Accelerate Wide-scale 5G Deployments in Japan
Qualcomm eXtension Program Members Bring Amazon Alexa Wake Word Support for Bluetooth® Audio Devices
Viber Chooses Dialogic’s Cloud-Based SoftSwitch and SBC for its Voice Core Infrastructure
Qualcomm and LG Bring 5G and Cellular-V2X Communications into Vehicles

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  La Bella Bakery Artisan Bakery Arizona

Visit  MagLar, Inc.





 
  ©2017 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)