Applied Media Technologies Corporation (AMTC), the nation?s leader in on-hold messaging and developer of HoldDirect.com, the world?s first Web-based delivery system for on-hold messaging, announced a dramatic re-imagining of its customer portal today.
The new portal will replace both of AMTC's prior customer portals, HoldDirect.com and AMTCMessaging.com, and serve three generations of AMTC's proprietary digital players, including the iQueue II, iQueue III, iQueue 3.5, RemoteLink IP, Eos Eclipse, and Eos Horizon. Customers with accounts on either of these sites have already had their accounts transferred to the new site. HoldDirect.com will remain operational in a legacy capacity until June 1, 2010. AMTCMessaging.com has been folded into the new site.
The new site features a far simpler user interface consisting of easy-to-use icons and configurable options, and provides several new options for obtaining technical support. Customers can configure their music and messaging services, update billing information, and request new messaging production instantly using the portal. The site also adds the capability for Eos customers to create custom channels for themselves at no additional cost.
"The customer portal at my.amtc.com is an evolutionary change for our customers. Bringing all of this information into one location, where both customers and AMTC staff can work with it together, will greatly enhance the customer experience and streamline the way AMTC offers customer service. We're especially excited to retire HoldDirect.com after seven years of industry-leading service, and give our iQueue-generation customers a taste of the power and flexibility that AMTCMessaging.com users have had," enthused Matt Holden, AMTC's Senior Director of Technology.
Existing AMTC customers with any questions regarding the change are invited to contact technical support at (800) 741-2682, extension 8. Technical support is available from 9:00 AM to 5:00 PM Eastern, Monday through Friday.
Privately-held Applied Media Technologies Corporation (AMTC) is headquartered in Clearwater, FL. One of the nation's top providers of business background music, AMTC (amtc.com) is the national distributor of SIRIUS XM Satellite Radio (NASDAQ: SIRI) for business use, under the brand name SIRIUS Music for Business. The service offers 70 music channels from just $29.95. AMTC is also the exclusive distributor of Eos, an Internet-delivered business music service featuring over 65 channels for just $19.95. Both services provide commercial-free music with all required royalties included, without requiring a term contract. AMTC also provides custom messaging for use with background music or for telephone "on hold" use, and manufactures a wide array of commercial sound equipment. Since 1991, AMTC has served tens of thousands of customers around the globe, including names like Bally Total Fitness, Continental Airlines, True Value Hardware, Ford Motor Company, Morgan Stanley, Wendy's and Yum! Brands.