AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, virtual receptionist and call center solutions, announced this week that they are offering a service package tailored to provide property management companies with more affordable answering services.
Jim Smith, Sales Manager at AnswerFirst stated, "With the current state of the economy we are always looking for ways to offer our clients more affordable services. We have a large property management client base so we decided to focus on developing more cost effective solutions to benefit these accounts. Our property management clients have traditionally sent all of their calls, both routine and emergency, through our call center. Since we only bill our clients when we answer their calls, any reduction in call volume will reduce these clients' bills by reducing operator talk time. Our new Property Management Basic Answering Service Package is configured to reduce operator talk time by only forwarding emergency calls to our call center while directing all routine calls to an in-house voice mail solution. Almost any inexpensive in-house voice mail solution will work as part of our package, including those that are provided by our clients' local phone companies. While some voice mail systems go the extra mile and can automatically connect callers with our after hour emergency response call center, most property managers find that even a simple system which just directs their tenants to hang up and dial a direct number to the call center are sufficient. By using this new service package our current property management clients have reduced their call center expenses by as much as 75%."
The new Property Management Basic Answering Service Package (answerfirst.com) is currently available to new and existing AnswerFirst clients and is being offered to new clients with free set-up (a $100 value) and a free Client Web Access account which provides clients with secure, real-time access to all of their account data via the internet.
Matt Herron, President of AnswerFirst, said, "Our property management accounts are thrilled with the savings and happy to discover that their tenants are just as happy with the level of service that they are receiving. We're considering offering similar packages to clients in other industries if the service package is a good fit for other business models."
As the demand for answering service and call center solutions increases, AnswerFirst continues to develop service packages that fit every business model and their respective customer service needs. For more information about AnswerFirst's answering service and call center solutions please visit their website.