NewswireToday - /newswire/ -
Los Angeles, CA, United States, 2010/04/20 - New office in Pennsylvania expands presence to better serve the East Coast and European customer demand for cloud-based workforce management.
Monet Software, Inc., the leading provider of cloud-computing-based call center workforce management software, announced the expansion of its business with a new sales office in Philadelphia to better serve the East Coast of the United States and to accelerate its international expansion in Europe.
As many call centers continue to look for operational efficiencies in 2010, they realize that cloud-based workforce management provides a low-risk and low-cost solution to further streamline their operations. They also see that real-time performance metrics and web-based collaboration between supervisors and agents provide more flexibility in staffing and improved employee motivation.
“We are very excited about the tremendous interest in our cloud-based workforce management solution,” said Chuck Ciarlo, CEO of Monet Software, Inc. “Call center executives choose Monet’s cloud-computing-based solution, because they can quickly see the benefits without the large upfront investment for software and hardware.”
Monet Software’s new office will help better serve this growing demand on the East Coast of the US and in Europe. The new office is located at 1055 Westlakes Drive, Suite 300, Berwyn, PA 19312, outside of Philadelphia.
About Monet Software, Inc.
Monet Software (monetsoftware.com) is a global provider of workforce management software solutions for small and medium sized call centers. Monet’s cloud-based solution, Monet WFM Live, is an affordable and easy to use call-forecasting and employee-scheduling solution including ACD integration, real-time adherence, and intra-day management. Call centers start improving services levels and increasing operational efficiencies without the upfront expenses and IT requirements of traditional software. For more information about Monet Software, please the website or subscribe to our blog at blog.monetsoftware.com.