Baynote, the leader in real-time personalization solutions for Global 2000 and e-commerce organizations, today announced it has been recognized in a new independent report published by the Technology Services Industry Association (TSIA): “Intelligent Search Market Overview”.
In the new report, John Ragsdale, vice president of technology research at TSIA, spotlights Baynote UseRank™ in an overview of twelve leading solutions in the emerging intelligent search market. The company’s patented UseRank technology watches visitor behavior across an entire site, allowing Baynote to understand each individual visitor’s current intent, and automatically adapt to their interests with search results for the most relevant content. The report also includes a list of criteria for companies shopping for search technology to use when evaluating and selecting vendors. These criteria are spread across several categories such as displaying search results, content maintenance, integration, scalability, deployment model, and product breadth. The report is available for download to all TSIA members at thesspa.com/.
"In our report we recommended that customers 'think social,'" said John Ragsdale, vice president of technology research, TSIA. "Baynote's innovative social search technology enables companies to identify implicit behaviors of employees and customers that can be clues to strong or weak content. The end result is more accurate and relevant search results."
To expand on many of the topics explored in the report, TSIA is also hosting an upcoming webcast featuring Ragsdale entitled "The Five Secrets to Delivering Exceptional Customer Service in the Social Age," on Thursday, April 8 at 9:00 am. PDT. To register, please visit webcasts.tsia.com/.
Launched in 2006, Baynote's Collective Intelligence Platform™ delivers on-demand recommendation technology and social search. Baynote's SaaS solutions are easy to implement on top of existing infrastructure that increases online revenue, leads, and impressions. Baynote (baynote.com) delivers billions of recommendations each month to hundreds of leading media, enterprise and e-commerce companies, including 14 of the Internet Retailer Top 500. Customers include Expedia, Intuit, Motorola, NASA, Symantec, and Urban Outfitters.
Baynote™ and UseRank™ are registered trademarks of Baynote, Inc. All other trademarks are properties of their respective owners.