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Mformation Partners with Amdocs to Deliver First Integrated Mobile Device Customer Care Solution - Mobile providers will speed support call resolution and lower costs
Mformation Partners with Amdocs to Deliver First Integrated Mobile Device Customer Care Solution

 

NewswireToday - /newswire/ - London, United Kingdom, 2010/03/30 - Mobile providers will speed support call resolution and lower costs.

   
 
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Mformation® Technologies Inc., the leading provider of advanced mobile device management (MDM) solutions, today announced that it has entered into a partnership with Amdocs to deliver sophisticated and effective mobile device support. Mformation technology is now integrated with Amdocs CES customer management solutions.

Seth Nesbitt, Vice President, Product and Solutions Marketing, Amdocs, commented: “Mobile devices and services are becoming increasingly complex, which makes providing profitable quality support for mobile customers a growing pain point for mobile operators. The combination of Mformation’s mobile device management technology with Amdocs’ leading customer management suite creates a new support solution for customer-care organizations within mobile operators.”

Combining the market-leading device management capabilities from Mformation with Amdocs’ customer management solutions ensures that mobile operators have full real-time device visibility and access to critical subscriber and device information from one central customer care console. With this combined solution, mobile device visibility and diagnostics is seamlessly integrated into the workflow of the Amdocs customer management solution.

"Effective customer care is critical to enabling the continued growth of profitable mobile data services for operators. This can only be achieved successfully when the customer care agent has full real-time visibility into the mobile devices in users’ hands. Combining the most sophisticated device management technology with the most advanced customer management tools delivers a powerful new solution to address this critical industry need," said Adam Leech, Senior Analyst, Ovum.

Smart devices are forecasted to dominate the mobile marketplace. There is an increasing array of advanced wireless services being promoted by mobile operators and being used by consumers and enterprises. At the same time, customer-care calls for device-based issues are increasing in both frequency and duration at many mobile operators around the globe. Mobile device management is the essential tool for supporting the effective diagnosis and rapid resolution of device-based customer issues.

“Enabling customer care personnel in call centers to support mobile devices more quickly and effectively is a growing priority for mobile operators. Partnering with Amdocs combines the market-leading customer management solution with the most advanced market-leading mobile device technology, creating a winning combination that will significantly improve the experience of customers when they urgently need technical support,” said Rowan Scranage, SVP of Business Development and Strategy, Mformation.

About Amdocs
Amdocs (amdocs.com) is the market leader in customer experience systems innovation. The company combines business and operational support systems, service delivery platforms, proven services, and deep industry expertise to enable service providers and their customers to do more in the connected world. Amdocs’ offerings help service providers explore new business models, differentiate through personalized customer experiences, and streamline operations. A global company with revenue of $2.86 billion in fiscal 2009, Amdocs has approximately 18,000 employees and serves customers in more than 60 countries worldwide.

Amdocs’ Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs’ growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs’ ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company’s products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2009, filed on December 7, 2009 and our Form 6-K filed for the first quarter of fiscal 2010 on February 8, 2010.

About Mformation
Mformation Technologies, Inc. (mformation.com) is the pioneer and leading global provider of mobile device management (MDM) technology, used by 70% of the largest tier one mobile operators worldwide. Mformation offers a complete lifecycle management solution that enables operators to rapidly accelerate their data revenues and reduce support costs. Mformation's award-winning MFORMATION SERVICE MANAGER™ suite provides solutions for OMA DM-based provisioning and configuration, firmware upgrades, smartphone application management, diagnostics, security management lock and wipe and customer experience management for both operators and enterprises.

Mformation and the Mformation logo are registered trademarks, and Mformation Service Manager is a trademark of Mformation Technologies, Inc. All other trademarks, registered trademarks and brand names are the property of their respective owners.

 
 
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Mformation Partners with Amdocs to Deliver First Integrated Mobile Device Customer Care Solution

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