NewswireToday - /newswire/ -
Hollywood, FL, United States, 2010/03/24 - WomenCertified today announced that Austin Mortgage Associates CEO, James Copeland, of Round Rock, has completed the WomenCertified training & certification program and is now specially qualified to provide an extraordinary level of service to women.
Copeland specializes in residential mortgage lending in the Round Rock office on North Mays Street, providing home mortgage loans for the purchase or refinance of residential real estate. Austin Mortgage Associates focuses in Austin, Round Rock, Georgetown, Pflugerville, Cedar Park, Leander, Lake Travis, Lakeway and Westlake. They also have a presence and facilitate loans in and around Dallas, Houston and San Antonio.
The goal of WomenCertified is to create women friendly companies and buying experiences. Statistics show that over 83% of all consumer purchases are made by women, making them the primary customer in almost every industry. WomenCertified is designed to teach sales and service professionals how to deliver better customer service, tailored especially for the female customer.
To become WomenCertified, professionals must complete a series of intensive training modules to learn the communication and customer service skills proven to be the most effective and desirable among women customers. Developed and conducted by Delia Passi, the leading expert and author on marketing and communicating to women, the training program includes a four-part online course track or live training and a culminating test. Passi has trained thousands of sales and service professionals across the nation in developing top communication skills, and she is the CEO and President of Medelia, Inc.
“James Copeland and the sales and service professionals who become WomenCertified are now part of a growing group who are raising the bar in providing the best customer service experience to women,” said Passi. “Studies show that Americans are growing less satisfied with the levels of customer service they receive, and WomenCertified is working to reverse that trend. It’s a win-win opportunity for companies and consumers.”
WomenCertified (WomenCertified.com) — the Seal women trust for better service—is a proven training and certification program rich with resources to help professionals across multiple industries increase customer loyalty among both men and women through more effective communication, appreciation and an enriched customer experience.