During a time when customer satisfaction seems to be a rare commodity, especially among women shoppers, a local business has been recognized by local customers for going beyond the norm to offer an excellent customer experience and women friendly service.
Prestige Cars of Hollywood, located at 2200 North Federal Highway, has received the following testimonial from a satisfied customer:
“Hi my name is Nellys Sosa, a single mom. I purchased a vehicle from Prestige Cars of Hollywood in July 2009. At the time I had visited many dealerships, but because of my credit situation I couldn't get anybody to help me. I heard through a friend that Julio had helped her, so I visited him and even though I had bad credit he treated me like I had good credit. I felt so sure of his honesty that I have referred two friends to Julio. They have also purchased cars from him,” stated Nellys Sosa of Hollywood, FL.
Women control over 83% of all consumer purchases, making them the primary purchaser across nearly every industry.
Yet according to The Female Economy, a 2009 report by the Harvard Business Review, women feel “vastly underserved” and “undervalued in the marketplace.” The study of over 12,000 women found that few companies are successfully responding to women’s needs for time saving solutions or products and services that match their specific needs.
In light of these facts, Prestige Cars of Hollywood (prestigecarsofhollywood.com) is pleased to receive positive recognition for women friendly customer service.
“We are very pleased with Nelly’s comments,” responded Julio Tschorn, General Manager of Prestige Cars of Hollywood. “This is validation that our ongoing commitment to customer service is not falling short. We believe that continually exceeding our customers’ expectations – especially women – is critical to running a healthy business.”