Rosetta Technologies, a leading provider of MICR printers and check and Image Replacement Document (IRD) software solutions, announced today that ESSA Bank & Trust, a community bank with 13 offices in and around the Pocono, Pennsylvania area, has chosen Rosetta’s IRDPrint™ Advanced Returns software solution. IRDPrint Advanced Returns allows ESSA Bank to automatically convert in-clearing returns into personalized customer letters that merge the explanation of charges and legal rights with a tear-off return IRD in one complete document.
Due to the Federal Reserve Bank’s restructuring plan making Cleveland their sole printing facility, ESSA Bank was facing hundreds of dollars per month in courier fees and return item processing delays that could put them at risk for high dollar items coming off hold prematurely without recourse.
They needed a solution that would allow them to receive electronic cash letters and print IRDs on-site. IRDPrint Advanced Returns has allowed ESSA Bank to cut their return item processing time from over 72 hours to less than one day.
ESSA Bank (essabank.com) was also looking for a way to make their customer notifications more professional and better portray ESSA Bank’s high quality standards. The merged return letter IRDs produced by IRDPrint Advanced Returns eliminate the cost and hassle of match-and-attach errors. They also provide the depositor with information on why an item was returned and whether it can be re-deposited, both of which had to be manually produced prior to conversion to IRDPrint Advanced Returns.
“After researching a number of MICR printer and IRD printing software companies, it was clear that Rosetta Technologies was the only company that could provide us with an affordable end-to-end solution,” said Sherry Knauft, ESSA Bank process quality/product development manager. “The smooth implementation and exceptional customer support proved to us Rosetta’s expertise in IRD printing and Check 21-related services. We do not view them as a vendor; we see them as our Check 21 partner.”
About Rosetta Technologies
Founded in 1987, Rosetta Technologies (rosettatechnologies.com) is dedicated to developing and marketing the world’s most technologically advanced printers, consumables, and software for Magnetic Ink Character Recognition (MICR) applications. As Ricoh’s exclusive MICR engineering partner, Rosetta offers the industry’s widest range of MICR printers and consumables, from compact desktop printers to high-speed cut-sheet production printers, plus post-processing equipment, supplies, and 24x7 support. The company also offers comprehensive software packages for IRD and check printing. Rosetta is a standing member of the Accredited Standards Committee (ASC) X9AB.