Based on its recent analysis of the satellite market, Frost & Sullivan recognizes Hughes Network Systems, LLC (HUGH) with the 2009 North American Award for Company of the Year for its growth strategies, high-quality customer service, and product/service reliability.
Hughes is the world leader in providing broadband satellite networks, services and solutions to large and small businesses, governments, and consumers, and is a major supplier of advanced mobile satellite systems and terminals. In North America, the company's market-leading HughesNet® broadband satellite Internet access service has over 500,000 consumer/SMB subscribers, averaging approximately 17,000 new subscribers each month. In total, Hughes has shipped over 2.1 million terminals to customers in over 100 countries.
Hughes growth strategies, demonstrated by its customer expansion, rank it highest in the market. Its North America-wide HughesNet broadband satellite Internet access service reaches the estimated 10-15 percent of households and small businesses unserved by cable or DSL broadband services, offering the market's fastest download speeds of up to 1 Mbps-5 Mbps, at affordable prices ranging from $59.99 to $349.99. Hughes is also a leader in providing fully managed network services to businesses and government agencies, freeing them to focus on running their organizations.
"In North America, Hughes has managed to grow revenues significantly year-over-year even during the economic downturn," says Frost & Sullivan Research Analyst Gina Villanueva. "The Company's commitment to enhancing its products and services also places it ahead of the competition."
Hughes was first to introduce commercial satellite networks using the Ku-band, very small aperture terminal (VSAT) over 25 years ago, and has since continually improved satellite networking price/performance and functionality. Its HughesNet consumer service in the U.S. is estimated to reach over 10 million households and 3 million small businesses unserved by terrestrial broadband technologies. Hughes has also made tremendous strides in improving customer service and value. Subscribers are able to access its customer service through live chat, phone, or email (customers will get a response within 24 hours), and support is available 24/7/365.
The HughesNet consumer service offerings include spam and virus protection, tools to create blogs, and five or more email accounts with 2 GBytes of storage. The company has created tools to help simplify the subscriber experience, giving them access to change billing account information, view invoices, and upgrade their services through account management tools. Additionally, through Knowledge Base Support, Hughes provides frequently asked questions, hot topics, and troubleshooting articles.
For the simplicity of its products, the reliability, and customer value, Hughes is the deserving recipient of the 2009 North American Frost & Sullivan Award for Company of the Year in the satellite market. Each year, Frost & Sullivan presents this award to the company that has demonstrated robust growth strategies and strong implementation when compared to competitors within the industry. The award recognizes the degree of innovation in business processes, products and/or technologies as well as its value to customers and the resulting increase in market penetration.
Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
About Hughes Network Systems (Hughes)
Hughes Network Systems, LLC (hughes.com) is the global leader in providing broadband satellite networks and services for large enterprises, governments, small businesses, and consumers. HughesNet encompasses all broadband solutions and managed services from Hughes, bridging the best of satellite and terrestrial technologies. Its broadband satellite products are based on global standards approved by the TIA, ETSI, and ITU standards organizations, including IPoS/DVB-S2, RSM-A, and GMR-1. To date, Hughes has shipped more than 2.1 million systems to customers in over 100 countries. Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes maintains sales and support offices worldwide. Hughes is a wholly owned subsidiary of Hughes Communications, Inc. (NASDAQ: HUGH).
About Frost & Sullivan
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