"We are exited to implement our call recording system in one of the biggest call centers in Jordan" Said, Mr. Hani Al-Ghanem, Executive Manager of TeleFinity.
He added "By implementing our solutions, Americana can focus now on customers' satisfaction and serving them in the best way".
LogFinity enables big to small organization to capture telephone, radio, and fax conversations for virtually any purpose, whether they are looking to ensure top quality customer service, and mine customer calls for invaluable intelligence, identification/storage of threatening calls, audit trail of verbal commitment, dispute resolution, compliance with regulations, or to protect the organization from serious lawsuits.
Americana is the Middle East's most successful group of companies operating consumer foods, restaurants, and food-related products. Americana Group operates more than 1000 restaurants with more than 35000 employees across 17 countries between the Atlantic Ocean and Caspian Sea. The Americana Group operates international franchises like Hardees's, TGIF’s, Krispy Kreme, KFC and Pizza Hut. The Americana Group’s portfolio also includes a wide range of consumer foods manufactured in 18 factories in 5 different countries and marketed across the region with well-known names like Americana Meat, Americana Cake, Farm Frites, California Garden, Heinz, Koki, Green Land and much more.
TeleFinity (tele-finity.com) is a global leader in providing the next generation computer telephony solutions with its commitment to invest on R&D, it delivers state-of-the-art, robust, reliable, scalable and cost effective products, in the sector of telephony communications.
We develop, integrate, deploy and support pre and post sales solutions that help businesses become more efficient and effective, in a wide range of industries including: Contact Centers, telecom/IT, banking/finance, government, healthcare, insurance, hospitality, transport and others.