PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: LRA Worldwide

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

LRA Worldwide Partners with Little River Casino Resort on Hotel and Casino Quality Assurance Program - Little River Casino Resort (LRCR), a four-season resort property on the banks of Lake Michigan, has retained LRA Worldwide, Inc., to provide a Quality Assurance program for its hotel and casino.
LRA Worldwide Partners with Little River Casino Resort on Hotel and Casino Quality Assurance Program

 

NewswireToday - /newswire/ - Horsham, PA, United States, 2006/06/27 - Little River Casino Resort (LRCR), a four-season resort property on the banks of Lake Michigan, has retained LRA Worldwide, Inc., to provide a Quality Assurance program for its hotel and casino..

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Travel/Tourism/Leisure Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

The LRA site visits began in the 2nd Quarter of 2006 to measure performance at all of the crucial facility and service touch points and provide immediate feedback to the property leadership.

LRA Worldwide, based in suburban Philadelphia, is a leading consultant in the area of Customer Experience Management (CEM). LRA’s Quality Assurance & Mystery Shopping practice conducts more than 4,000 hotel, resort, casino, golf, airport, stadium/arena and retail inspections in a given year. LRA’s professional hospitality consultants provide clients with unparalleled insights into operational and service excellence, and a rich database of benchmarked performance data across the hospitality industry allows clients to gauge their execution against the competition.

“Given the depth of their experience and the professional qualifications of their consultants, we felt LRA would provide the most insight and value to our QA program,” explained Bill Gavin, Director of Hotel Operations for LRCR. “Their roster of clients in hospitality and beyond is telling – they help the best operators stay at the top of the heap…and get even better.”

LRA has conducted similar programs with many of the most well-known brands in the lodging and gaming industry, across all service categories. From Holiday Inn Express to the Luxury Collection, LRA’s programs are designed to measure to the exact specifications and needs of the particular brand or property. Within the gaming industry, LRA has worked with divisions of MGM MIRAGE, Penn National Gaming, Churchill Downs Incorporated, and Boyd Gaming; this project with Little River Casino Resort, an enterprise of the Little River Band of Ottawa Indians, is LRA’s first work with a tribal gaming entity.

“This program is a commitment on the part of Little River to providing its guests with the optimal experience, from the guest room to the blackjack table,” said John Roberto, LRA Worldwide Executive Vice President and Quality Assurance Group leader. “They have invested a great deal in property capital improvements, and the QA program is a like investment into the quality of the guest experience.”

As with many of LRA’s programs, the site visit will serve a dual purpose for the client. One part of the visit will be a pure “mystery shop,” where the consultant poses as a regular resort guest; the second part will be more interactive, with a property walkthrough and a debriefing on the inspection results.

“Again, this is a benefit of the professionalism that LRA brings to what otherwise would be a traditional ‘mystery shop’,” Gavin reiterated. “They aren’t providing us with static reports to sit on a desk or website – they will be actively helping us improve our operation on a continuous basis.

About LRA Worldwide, Inc
LRA Worldwide, Inc., is a leading consulting, organizational development and research company that specializes in Customer Experience Management (CEM). LRA helps companies and brands design and deliver the optimal customer experience across all key touch points using an integrated suite of services that measure and improve service quality, customer satisfaction, employee performance, loyalty, customer advocacy and profitability. LRA specializes in “operationalizing the brand” – turning brand promise and customer strategy into operational reality. LRA’s tactical CEM practice areas include Customer Experience Strategy Design, Standards Development & Content Management, Organizational Development & Training, Customer and Employee Research and Quality Assurance & Mystery Shopping; these are either deployed together in a strategic manner to continually monitor and improve the customer experience or deployed individually to address a specific client tactical need.

LRA’s clients include some of the world’s leading companies and brands in the hospitality industry and beyond, including Starwood Hotels & Resorts, Hard Rock, the PGA TOUR, Albertsons Supermarkets, the NBA and MGM MIRAGE.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Travel/Tourism/Leisure Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: LRA Worldwide

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Travel/Tourism/Leisure articles,
CATCH Visitors via Your Competitors Announcements!


LRA Worldwide Partners with Little River Casino Resort on Hotel and Casino Quality Assurance Program

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: Zach Conen 
215-449-0304 zach.conen[.]lraworldwide.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any LRA Worldwide securities in any jurisdiction including any other companies listed or named in this release.

Travel/Tourism/Leisure via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From LRA Worldwide / Company Profile


Read Travel/Tourism/Leisure Most Recent Related Newswires:

Pune Start-up Launches One of World's First Hotel Booking Portal Using 360 Degree/Virtual Reality
D Asia Travels Company Adds New Travel Opportunities Across Asia
Eagles Chauffeurs Aiming to Become Greenest Private Hire Fleet
PTN Commerce Launches Online Store for Online Visitors
New Hilot Inspired Experience at Devarana Spa, Manila
Italy Visa Agency Launches a Comprehensive Schengen Visa Application Center in Dubai
TouchIT Technologies Holdings, Inc. Announces the Launch of The CommuteMaster Mobile App
iTouristMaps.com Adds A New Online Service for Tourists
ITL World Enters into Strategic Travel Management Alliance with CTM
In Anticipation of Official Release iLoveRIO.com Releases Short Video and Photo Gallery
River Ventures Tour Company Announces the Acquisition of River Safaris
Historic Ashburn, GA Jail Now Offering Ghost Tours
Polynesian Water Park Resort in Wisconsin Dells Reopens with A New Look
Gateway Destinations Announces Signature Partnership for Bon Appétit Branded Vacations
trivago Unveils Plans for New Global ‘Campus’

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  K A C, Images and U, LLC

Visit  NAKIVO, Inc.





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)