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CCA Wins Best Contact Center Solution ITEXPO 2010 - Promero, a member of the Oracle Partner Network, announced today that it won Best Contact Center Solution award at the recent ITEXPO 2010 East conference in Miami, Florida
CCA Wins Best Contact Center Solution ITEXPO 2010

 

NewswireToday - /newswire/ - Pompano, FL, United States, 2010/01/25 - Promero, a member of the Oracle Partner Network, announced today that it won Best Contact Center Solution award at the recent ITEXPO 2010 East conference in Miami, Florida.

   
 
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ITEXPO East took place at the Miami Beach Convention Center during January 20-22, 2010.

“We were very pleased to participate at ITEXPO East 2010 and showcase Oracle Contact Center Anywhere call center software,” stated Gregg Troyanowski, president of Promero. “Winning the Best Contact Center Solution award during this prestigious conference validates that Oracle Contact Center Anywhere is a world-class call center software meeting the needs of SMB as well as enterprise clients.”

“This week in Miami we’ve set new standards at ITEXPO in terms of attendee traffic, exhibitor news, and overall quality for the show, and we feel the best-of-show winners had to work even harder to stand out from our field of exhibitors,” said Rich Tehrani, CEO and group editor-in-chief of TMC. “All of the companies that participated in ITEXPO have helped to make this our best show ever.”

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. Email Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

• Multimedia ACD – Skills Based Routing
• Interactive Voice Recognition – IVR
• Blended Inbound/Outbound – Predictive Dialing
• 100% Call Recording – Remote Call Monitoring
• Computer Telephone Integration CTI Screen Pops
• Multi-Site/Multi--Tenancy
• VOIP [H323 and SIP] or PSTN enabled
• Flexible Deployment Options – Cloud (Saas) or On-Premise
• Easy Integration
o Workforce Management
o CRM
o Call Scripting.

About TMC
Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 3,500 most visited Web sites in the world by Quantcast, an independent Web traffic ranking site, TMCnet serves an average of two million unique visitors each month. TMC (tmcnet.com) is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO), and 4GWE Conference (in conjunction with Crossfire Media).

About Oracle Oracle
Oracle Oracle (NASDAQ: ORCL) is the world's largest enterprise software company. For more information about Oracle, please visit oracle.com. Oracle Partner Network (oraclepartnernetwork.oracle.com) is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world's largest enterprise software company.

About Promero, Inc.
Founded in 2001, Promero (promero.com) is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Promero headquarters is located in Pompano, Florida.

 
 
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Written by / Agency / Source: Promero, Inc.

 
 

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CCA Wins Best Contact Center Solution ITEXPO 2010

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Publisher Contact: Press Office - Promero.com 
954-935-8800 gregg[.]promero.com
 
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