NewswireToday - /newswire/ -
Sunrise, FL, United States, 2010/01/04 - Learn.com, announced today that Bersin & Associates, the only research and advisory firm focused solely on enterprise learning, and talent acquisition named the company a leader in customer success and satisfaction in the firms newest research.
Bersin & Associates, the only research and advisory firm focused solely on enterprise learning, talent management, and talent acquisition named the company a leader in customer success and satisfaction in the firms newest research, Talent Management Systems Customer Satisfaction 2010: A Comprehensive Study of Customer Experience with Talent Management Systems. Learn.com received the leader distinction in 7 out of the 8 possible categories in the enterprise market. The report focuses on identifying specific product, vendor and implementation factors that drive success.
According to Bersin & Associates research, Learn.com is a leader in the following categories:
• Total Customer Satisfaction;
• Total Product Satisfaction;
• Total Implementation Satisfaction;
• Total Service Satisfaction;
• Customer Reference;
• Willingness to Extend Contracts (Customer Renewal Rates);
• Willingness to Buy More Products (Customer Success).
"It is vitally important for buyers and vendors to look beyond product features to focus on total customer satisfaction," said Josh Bersin, President of Bersin & Associates. "Our research shows that Learn.com partners with its clients and understands their businesses and this has resulted in high satisfaction and success metrics."
“Learn.com measures client success internally on regular basis using the Net Promoter Score method to ensure that both our products and services are receiving high marks. Outside research like the report driven by Bersin & Associates not only validates our internal findings but it also shows that Learn.com is an industry leader in vision and innovation because of these high marks,” said JW Ray, Chief Operating Officer at Learn.com/.
The 67 page report is based on research conducted during the fall of 2009 which included a comprehensive survey as well as interviews with more than 50 buyers and users of talent management systems. Approximately 500 individuals responded and provided information on more than 900 implementations. Respondents were asked to rate their vendor across 18 different satisfaction measures, ranging from the product's ease of use and configurability to the vendor's responsiveness and understanding of customer needs.
About Bersin & Associates
Bersin & Associates is the only research and advisory firm focused solely on research in enterprise learning, talent management, and talent acquisition. The company's WhatWorks® membership program offers actionable guidance, improves operational effectiveness, and delivers business impact to companies in all industry segments.
Bersin & Associates research members gain access to a comprehensive library of best practices, case studies, benchmarks, and in-depth market analyses designed to assist professionals in making fast and confident decisions. Members also have direct access to analysts and a wide range of tested tools and models to address both strategic and day-to-day challenges.
More than 5,000 organizations worldwide have used Bersin & Associates' research and advisory services to guide talent and corporate learning strategies. Research areas include planning and strategy, learning programs and delivery, talent management, leadership development and succession planning, talent acquisition, technology and infrastructure, informal learning, social networking, measurement and analytics.
For more information, go to bersin.com or call 561 455 0622 x223.
Learn.com puts knowledge to work with more than 50 million end users around the globe. Our broad suite of Software as a Service (SaaS) applications can fully automate the employee development lifecycle from pre-hire to retire® within organizations of all sizes, from the growing business with fewer than one hundred employees; to the global enterprise managing internal and external initiatives with millions of users in multiple languages. Learn.com's unwavering commitment to understanding client needs, goals and objectives allows us to partner with our clients to help them realize low TCO and high ROI.
The Learn.com family of solutions includes the award-winning LearnCenter® learning and talent management suite, the WebRoom® Web conferencing suite, the PeopleCenter®, Application Builder, FormFlow® Custom Form Creation and the 1,000 title Learn2.com® online course library.
Learn.com, its logo, LearnCenter, WebRoom, PeopleCenter, FormFlow and Learn2 are registered trademarks of Learn.com. All other trademarks are respectfully acknowledged.