PRTODAY / NewswireToday Free press release distribution service network

Written by / Agency / Source: Point of Reference, Inc.

Check Ads Availability|e-mail Article


Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!

Customer Reference Management Company Point of Reference Achieves 100% Net Promoter Score - Point of Reference, the industry thought leader in customer reference management solutions, is delighted to announce the results from their 2009 Customer Satisfaction survey
Customer Reference Management Company Point of Reference Achieves 100% Net Promoter Score

 

NewswireToday - /newswire/ - Denver, CO, United States, 2009/12/17 - Point of Reference, the industry thought leader in customer reference management solutions, is delighted to announce the results from their 2009 Customer Satisfaction survey.

   
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

One of the most telling results from the survey, conducted with their worldwide customer base, came from customer’s answers to the Net Promoter question: “How likely is it that you would recommend Point of Reference to a friend or colleague?” Point of Reference scored a solid 100% Net Promoter score, placing them in elite company when compared to other top ranked companies Apple (77%) and Google (71%) according to the 2009 Annual Net Promoter® Benchmark Reports for Customer Loyalty from Satmetrix.

A core principle of Point of Reference since it’s inception in 2003, is enabling customer success through high-touch service and frictionless partnership. Frictionless partnership, as defined by the company, includes a philosophy of customer empathy; simple, all-inclusive pricing; non-restrictive agreements; and easy, anytime access to data stored in the hosted customer reference management system.

Customers gave two thumbs up to the company’s success in this area; 100% of them agreed, and of those 77% strongly agreed, that Point of Reference acts as a genuine partner in their success. Further, 100% agreed and 76% strongly agreed that the company actively shares best practices. The customers also unanimously agreed that Point of Reference hires quality employees and gave them 100% satisfaction rating for their helpfulness and responsiveness. The results of the survey show that the company’s dedication to hiring people with a service mentality is not only important to Point of Reference but something the customers find refreshing as well.

“The quality of the people is superb. I feel like I'm working with a team that is interested in the success of my program and is always ready and willing to listen. More importantly, there's a real commitment to partnership that goes beyond what I experience with other vendors,” said a respondent in one of the anonymous survey comments.

Point of Reference takes a holistic approach to customer reference programs by providing both customer content development services as well as a SaaS technology solution to manage a customer reference program. While a majority of customers make use of only one of the two core services initially, over 85% end up using both within twelve months. 100% of the survey respondents realize value in having a single partner who can address all program needs.

“We’re in a niche that has only a handful of technology competitors. When features and functions are perceived to be equal, the real difference is the company’s values, people and culture,” said David Sroka, president of Point of Reference. “These are attributes you can’t know until you’ve lived with a technology partner for a while, which is why this survey means so much to us.”

About Point of Reference®
Point of Reference (point-of-reference.com) provides a full complement of customer reference management solutions to organizations determined to cultivate and capitalize on high value customer relationships. Primary business lines include ReferenceStor™, a hosted customer reference management software solution, and TruPoints™, recorded content development services based on a well-honed interview methodology. With Point of Reference, clients can finally orchestrate coordinated customer reference activities, inject references into sales and marketing opportunities with less time and hassle, and build a library of 24/7 available customer references to end burn-out.

 
 
Your Banner Ad Here instead - Showing along with ALL Articles covering Customer Service/Call Center Announcements

Replace these Affiliate Programs at ANYTIME! Your banner here within the next hour. Learn How!


 

Written by / Agency / Source: Point of Reference, Inc.

 
 

Availability: All Regions (Including Int'l)

 

Traffic Booster: [/] Quick Newswire Today Visibility Checker

 

Distribution / Indexing: [+]

 
 
# # #
 
 
  Your Banner Ad showing on ALL
Customer Service/Call Center articles,
CATCH Visitors via Your Competitors Announcements!


Customer Reference Management Company Point of Reference Achieves 100% Net Promoter Score

Company website links NOT available to basic submissions
It is OK to republish and/or LINK any newswire for any legitimate media purpose as long as you name Newswire Today and LINK as the source.
 
  Is this your article?
Activate ALL web links and social stream by Upgrading to Press Release PREMIUM Plan Now!

|
Publisher Contact: David Sroka - Point-of-Reference.com 
800-708-4857 pr[.]point-of-reference.com
 
Newswire Today - PRZOOM / PRTODAY disclaims any content contained in this article. If you need/wish to contact the company who published the current release, you will need to contact them - NOT us. Issuers of articles are solely responsible for the accuracy of their content. Our complete disclaimer appears here.
IMPORTANT INFORMATION: Issuance, publication or distribution of this press release in certain jurisdictions could be subject to restrictions. The recipient of this press release is responsible for using this press release and the information herein in accordance with the applicable rules and regulations in the particular jurisdiction. This press release does not constitute an offer or an offering to acquire or subscribe for any Point of Reference, Inc. securities in any jurisdiction including any other companies listed or named in this release.

Customer Service/Call Center via RSSAdd NewswireToday - PRZOOM Headline News to FeedBurner
Find who RetweetFollow @NewswireTODAY



Are you the owner of this article?, Turn it PREMIUM with your LOGO instead - and make it 3rd party Ads-Free! within the next hour!


Read Latest Articles From Point of Reference, Inc. / Company Profile


Read Customer Service/Call Center Most Recent Related Newswires:

Upstream Works Receives 2016 Industry Champion Award
Frost & Sullivan Commends Teleperformance Egypt’s Ambitious Expansion Plans in Setting up the First Virtual Contact Centre in Dubai
Frost & Sullivan Commends inConcert for Pioneering Leading-edge Solutions for the Latin American Contact Center Applications Market
Upstream Works Software Awarded 2016 TMC Labs UC Innovation Award
Genesys Honors Partner Award Winners at G-Force 2016 Customer Engagement Conference
Frost & Sullivan Recognizes Five9 with 2016 Customer Value Leadership Award For its Focus on Improving Customer Experience in the Global Cloud Contact
Frost & Sullivan Commends Interactive Intelligence for its Industry-leading Growth in the Cloud Contact Center Applications Market
Genesys Launches Omnichannel Customer Service Benchmarking Tool
Genesys to Acquire Interactive Intelligence to Create the World’s Premier Omnichannel Customer Experience Company
Genesys to Address Contact Center Move to the Cloud in August 31 Webinar
Genesys Accelerates Customer Experience Innovation and Customization on AppFoundry and DevFoundry
Genesys Announces Investment from Hellman & Friedman at $3.8 Billion Valuation
Upstream Works Announces New Software that Personalizes the Contact Center Experience
Frost & Sullivan Lauds Teleopti's Stellar Customer Engagement in the Workforce Management Market
Frost & Sullivan Honours Horizon Contact Centers for its Highly Successful Competitive Strategies in the Kenyan Market

Boost Your Social Network
& Crowdfunding Campaigns


LIFETIME SOCIAL MEDIA WALL
NewswireToday Celebrates 10 Years in Business


PREMIUM Members


Visit  JobsWare.com

Visit  BizJobs.com





 
  ©2016 Newswire Today — Limelon Advertising, Co.
Home | About | Advertise/Pricing | Contact | Investors | Privacy/TOS | Sitemap | FRANCAIS
newswire, PR free press releases distribution service magazines engine news alert newsroom press room breaking news public relations articles company news alerts newswiredistribution ezine bizentrepreneur biznewstoday digital business report market search pr firms agencies reports distri-bution today investor relation successful internet entrepreneurs newswire distribution prtoday.com freenewswiredistribution asianewstoday bizwiretoday USA pr UK today - NOT affiliated with PRNewswire as we declined their partnership offer in 2013
 
PRTODAY & NewswireTODAY are NOT affiliated with USA TODAY (usatoday.com)