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Southampton, Hampshire, United Kingdom, 2009/12/11 - Law firm Trethowans' Legendary Client Service sets out to improve every aspect of the firm's operations, from the first point of contact with a client, to the quality of advice they receive.
With competitive pressures in the legal sector greater than ever before, many law firms are finding it increasingly difficult to differentiate their similar range of services and try to stand out from the crowd. One such firm is Trethowans, which has adopted a new personality-focused approach to the way it deals with its clients.
Trethowans law firm, based in Southampton and Salisbury, has been dealing with both individuals and businesses for over years. Their lawyers are experienced in a number of different sectors, including personal injury, litigation, debt recovery, and both personal and professional disputes. Many of their individual and business legal teams have been recommended by independent legal directories, such as the Chambers Guide to the Legal Profession, and the Legal 500 Guide to the Legal Profession.
Trethowans do not underestimate the impact that personality can have on a potential client, and so the “face behind the lawyer” holds just as much importance as professional knowledge and qualifications when it comes to delivery high quality service to their clients. To ensure a positive experience for their clients, Trethowans are working hard to develop a company “personality” for all aspects of their service delivery.
As part of this, Trethowans has recently launched its Legendary Client Service, an initiative that aims to improve every aspect of the firm’s operations, from the first point of contact with a client, to the quality of advice they receive, and how this advice is dispensed.
This training has already had a substantial and positive impact on customer relations, and in a recent survey of past and present Trethowans clients, all of those asked said they would recommend Trethowans’ services to others. In fact, a large majority of them had already done so.
For more information about Trethowans and the services they offer, call 0800 280 0421, or visit the Trethowans website.
Trethowans LLP (trethowans.com) has over 130 people, based in our offices in Salisbury and Southampton. We advise both individuals and businesses, including international groups, national chains, household brand names, major regional businesses, owner-managers, entrepreneurs and SME businesses. Five of our six teams that advise business clients are highly rated by the two independent guides to the legal profession, Chambers Guide to the Legal Profession and the Legal 500.
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